4 Contents
About RAID Configurations . . . . . . . . . . . . . . . . . . . . . . . . . 27
Determining If RAID Is Working
. . . . . . . . . . . . . . . . . . . . 28
RAID Level 1
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Troubleshooting RAID
. . . . . . . . . . . . . . . . . . . . . . . . . 29
Recovering From a Multiple Hard Drive Failure Using the
Intel
®
RAID Option ROM Utility. . . . . . . . . . . . . . . . . . . . . 29
Recovering From a Single Hard Drive Failure Using the
Intel Matrix Storage Manager
. . . . . . . . . . . . . . . . . . . . . 29
Setting Your Computer to RAID-Enabled Mode
. . . . . . . . . . . . . 30
2 Solving Problems
Troubleshooting Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Battery Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Drive Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
CD and DVD drive problems
. . . . . . . . . . . . . . . . . . . . . . 32
Hard drive problems
. . . . . . . . . . . . . . . . . . . . . . . . . . 33
E-Mail, Modem, and Internet Problems
. . . . . . . . . . . . . . . . . . . 33
Error Messages
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Media Card Reader Problems
. . . . . . . . . . . . . . . . . . . . . . . 35
Keyboard Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Lockups and Software Problems
. . . . . . . . . . . . . . . . . . . . . . 36
The computer does not start up
. . . . . . . . . . . . . . . . . . . . 36
The computer stops responding
. . . . . . . . . . . . . . . . . . . . 37
A program stops responding
. . . . . . . . . . . . . . . . . . . . . . 37
A program crashes repeatedly
. . . . . . . . . . . . . . . . . . . . . 37
A program is designed for an earlier Microsoft
®
Windows
®
operating system
. . . . . . . . . . . . . . . . . . . . . . . . . . . 37
A solid blue screen appears
. . . . . . . . . . . . . . . . . . . . . . 37
Other software problems
. . . . . . . . . . . . . . . . . . . . . . . 38
Memory Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Mouse Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Network Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Power Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
WD846bk2.book Page 4 Thursday, September 14, 2006 2:40 PM
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