Dell E2219HN - Synchronization and Color Problems; Safety and Intermittent Malfunctions; Image Retention Solutions

Troubleshooting │ 41
Synchronization
Problems
Screen is scrambled
or appears torn
• Reset the monitor to Factory Settings.
• Perform Auto Adjust via OSD.
• Adjust Phase and Pixel Clock controls
via OSD.
• Perform monitor self-test feature check
to determine if the scrambled screen
appears in self-test mode.
• Check for bent or broken pins in the
video cable connector.
• Restart the computer in the safe mode.
Safety-Related Issues Visible signs of
smoke or sparks
• Do not perform any troubleshooting
steps.
• Contact Dell immediately.
Intermittent Problems Monitor
malfunctions on
& off
• Ensure that the video cable connecting
the monitor to the computer is
connected properly and is secure.
• Reset the monitor to Factory Settings.
• Perform monitor self-test feature check
to determine if the intermittent problem
occurs in self-test mode.
Missing Color Picture missing
color
• Perform monitor self-test feature
check.
• Ensure that the video cable connecting
the monitor to the computer is
connected properly and is secure.
• Check for bent or broken pins in the
video cable connector.
Wrong Color Picture color not
good
• Change the Color Mode in the Color
OSD to Graphics or Video depending on
the application.
• Try different Color Preset Settings in
Color OSD. Adjust R/G/B value in Color
OSD if the Color Management is turned
off.
• Change the Input Color Format to PC
RGB or YPbPr in the Color OSD.
Image retention from
a static image left on
the monitor for a long
period of time
Faint shadow from
the static image
displayed appears
on the screen
• Use the Power Management feature to
turn off the monitor at all times when
not in use (for more information, see
Power Management Modes.
• Alternatively, use a dynamically
changing screensaver.
NOTE: When choosing HDMI mode, the Auto Adjust function is not available.