Troubleshooting │ 43
Dell Soundbar Problems
Common Symptoms What You
Experience
Possible Solutions
No sound for system
where the Soundbar
draws power from an
AC adapter
No power to
Soundbar - the
power indicator is
off
• Turn the Power/Volume knob on the
Soundbar clockwise to the middle
position; check if the power indicator
(white LED) on the front of the
Soundbar is illuminated.
• Confirm that the power cable from the
Soundbar is plugged into the adapter.
No Sound Soundbar has
power - power
indicator is on
• Plug the audio line-in cable into the
computer’s audio out jack.
• Set all volume controls to their
maximum and ensure that the mute
option is not enabled.
• Play some audio content on the
computer (example, audio CD, or MP3).
• Turn the Power/Volume knob on the
Soundbar clockwise to a higher volume
setting.
• Clean and reseat the audio line-in plug.
• Test the Soundbar using another audio
source (For example: portable CD
player, MP3 player).
Distorted Sound Other audio source
is used
• Clear any obstructions between the
Soundbar and the user.
• Confirm that the audio line-in plug is
completely inserted into the jack of the
audio source.
• Decrease the volume of the audio
source.
• Turn the Power/Volume knob on the
Soundbar counter-clockwise to a lower
volume setting.
• Clean and reseat the audio line-in plug.
To Next Page
