70 │ Troubleshooting
Common
symptoms
Possible solutions
Missing color • Perform monitor self-test feature check.
• Ensure that the video cable connecting the monitor to the
computer is connected properly and is secure.
• Check for bent or broken pins in the video cable
connector.
Wrong color • Change the Color Setting Mode in the Color Settings
OSD to Graphics or Video depending on the application.
• Try different Preset Modes in Color settings OSD.
Adjust R/G/B value in Custom Color in Color settings
OSD.
• Change the Input Color Format to RGB or YCbCr in
the Color settings OSD.
• Run the built-in diagnostics.
Image retention
from a static image
left on the monitor
for a long period
• Set the screen to turn off after a few minutes of screen
idle time. It can be adjusted in Windows Power Options or
Mac Energy Saver setting.
• Alternatively, use a dynamically changing screensaver.
Video ghosting or
overshooting
• Change the Response Time in the Display OSD to Fast,
Super Fast, or Extreme depending on your application
and usage.
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