Dell Inspiron 1000 - Slow Computer Performance or Problems Connecting to the Internet; A Program Stops Responding; A Program Crashes Repeatedly; A Program Is Designed for an Earlier Windows Operating System

Solving Problems 51
Slow computer performance or problems connecting to the Internet
A program stops responding
A program crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
A program is designed for an earlier Windows operating system
A solid blue screen appears
SCAN THE COMPUTER FOR SPYWARE — If you are experiencing slow computer performance, you
frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your
computer might be infected with spyware. Use an antivirus program that includes anti-spyware
protection (your program may require an upgrade) to scan the computer and remove spyware. For more
information, go to support.dell.com and search for the keyword spyware.
END THE PROGRAM —
1 Press <Ctrl><Shift><Esc> simultaneously.
2 Click Applications .
3 Click the program that is no longer responding.
4 Click End Task .
CHECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall the program.
RUN THE PROGRAM COMPATIBILITY WIZARD — The Program Compatibility Wizard configures a
program so it runs in an environment similar to non-Windows XP operating system environments.
1 Click the Start button, point to All Programs → Accessories , and then click
Program Compatibility Wizard .
2 In the welcome screen, click Next .
3 Follow the instructions on the screen.
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.