38 Solving Problems
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If you cannot play a DVD movie
HINT: Because of
different worldwide file
types, not all DVD titles
work in all DVD drives.
If the CD-RW drive stops writing
HINT: If you must
disable standby mode to
write to a CD-RW drive,
remember to enable
standby mode again when
you finish writing the CD.
If you have a hard drive problem
ENSURE THAT WINDOWS RECOGNIZES THE DRIVE— Double-click the
My Computer icon. If the DVD drive is not listed, perform a full scan with your
antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive.
TEST THE DRIVE WITH ANOTHER DVD—Insert another DVD to eliminate
the possibility that the original DVD is defective.
CLEAN THE DISC— See the Tel l Me How help file for instructions. To access,
help files, see page 28.
DISABLE STANDBY MODE IN WINDOWS BEFORE WRITING TO A
CD-RW
DISK— Search for the keyword standby in Windows Help. To access
help files, see page 28.
CHANGE THE WRITE SPEED TO A SLOWER RATE— The CD-RW drive
must receive a steady stream of data when writing. If the stream is interrupted, an
error occurs. Closing all programs before writing to the CD-RW may also
alleviate the problem.
CHECK THE HARD DRIVE FOR ERRORS
Windows Me:
Click the Start button, point to Programs—> Accessories—> System Tools, and
then click ScanDisk.
Windows 2000:
1 Double-click the My Computer icon.
2 Right-click the Local Disk icon and then click Properties.
3 Click the Too ls tab.
4 Click Check Now.
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