20 │ Troubleshooting
Problems Possible causes Possible solutions
Mouse pointer
does not move
The wireless mouse
pointer is not responding
1. Check the battery level
This wireless mouse uses a
rechargeable battery, please
ensure that the battery is fully
charged.
Left/right buttons
does not work
No response when the
left or right mouse button
is pressed
2. Turn the wireless mouse off,
and then turn it on.
Check if the battery-status
light is flashing amber ten
times, indicating that the
battery power is low. If the
battery is fully depleted, the
battery-status light will not
turn on.
3. Restart your computer.
Unable to pair
the wireless
mouse with the
computer
Wireless pairing error
message is received
while pairing the wireless
mouse with the computer
1. Check the battery level.
This wireless mouse uses a
rechargeable battery, please
ensure that the battery is fully
charged.
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