NOTICE: Do not attempt to clean drive heads with a swab. You may accidentally misalign the
heads, which can render the drive inoperable.
Clean the drive— Use a commercially available cleaning kit.
CAUTION: Before you perform this procedure, see "
CAUTION: Safety Instructions."
Remove and reinstall the floppy drive— See "Adding and Replacing Parts" for your
computer type for information on performing this procedure.
If the computer displays a drive error message, see "
Error Messages" for an explanation.
CD drive problems
Adjust the Windows volume control— Click the speaker icon in the lower-right corner
of your screen.
● Ensure that the volume is turned up by clicking the slidebar and dragging it up.
● Ensure that the sound is not muted by clicking any boxes that are checked.
Test the drive with another CD— Insert another CD to eliminate the possibility that the
original CD is defective.
Check the speakers and subwoofer— See "
Sound and Speaker Problems."
Ensure that Windows recognizes the drive— Double-click My Computer on the
desktop. If the CD drive is not listed, perform a full scan with your antivirus software to
check for and remove viruses. Viruses can sometimes prevent Windows from recognizing
the drive.
Clean the disc— Use a commercially available cleaning kit.
Check for interrupt request conflicts— See "
Resolving Software and Hardware
Incompatibilities."
DVD drive problems
NOTE: Because of different worldwide file types, not all DVD titles work in all DVD
drives.
Test the drive with another DVD— Insert another DVD to eliminate the possibility that
the original DVD is defective.
http://support.dell.com/support/edocs/systems/opgx260/en/ug/solvprob.htm (8 of 30) [10/25/2007 1:44:24 PM]
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