Dell P2419HC User Manual

Troubleshooting | 57
Product Specific Problems
Specific
Symptoms
What You
Experience
Possible Solutions
Screen image is
too small
Image is
centered on
screen, but does
not fill entire
viewing area
•Check the Aspect Ratio setting in the Display
menu OSD.
•Reset the monitor to factory settings.
Cannot adjust
the monitor with
the buttons on
the front panel
OSD does not
appear on the
screen
•Turn o the monitor, unplug the monitor power
cable, plug it back, and then turn on the monitor.
No Input Signal
when user
controls are
pressed
No picture, the
LED light is white
•Check the signal source. Ensure the computer is
not in the power saving mode by moving the mouse
or pressing any key on the keyboard.
•Check whether the signal cable is plugged in
properly. Re-plug the signal cable if necessary.
•Reset the computer or video player.
The picture does
not fill the entire
screen
The picture
cannot fill the
height or width
of the screen
•Due to dierent video formats (aspect ratio) of
DVDs, the monitor may display in full screen.
•Run the built-in diagnostics.
No image when
using USB Type
C connection to
PC or Notebook.
Black screen •Verify if the PC or Notebook USB Type C interface
can support Alternate mode DP1.2.
•USB Type C interface of PC or Notebook can not
support Alternate mode DP1.2.
No charging
when using
USB Type C
connection to
the Notebook
No charging •Verify if the Notebook required >65W power
charging.
•The Notebook required >65W power charging.

Dell P2419HC Specifications

General

3D	No
DDC/CI	Yes
Color gamut	72 %
Pixel pitch	0.275 x 0.275 mm
Aspect ratio	16:9
Screen shape	Flat
Pixel density	92 ppi
Response time	8 ms
Backlight type	LED
Display diagonal	24 \
Display technology	LCD
Vertical scan range	56 - 76 Hz
Maximum refresh rate	60 Hz
Response time (fast)	5 ms
Horizontal scan range	30 - 83 kHz
Supported video modes	480i, 480p, 576i, 576p, 720p, 1080i, 1080p
Viewable size diagonal	604.52 mm
Viewable size, vertical	296.46 mm
Contrast ratio (typical)	1000:1
Display number of colors	16.78 million colors
Viewable size, horizontal	527.04 mm
Display brightness (typical)	250 cd/m²
Supported graphics resolutions	1920 x 1080 (HD 1080)
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Certification	TCO
Product color	Black
Market positioning	Business
USB hub version	3.2 Gen 1 (3.1 Gen 1)
USB upstream port type	USB Type-C
Number of upstream ports	1
VGA (D-Sub) ports quantity	0
USB Type-A downstream ports quantity	4
Pivot angle	-90 - 90 °
Tilt angle range	-5 - 21 °
Height adjustment	130 mm
Cable lock slot type	Kensington
Panel mounting interface	100 x 100 mm
Input current	1.5 A
AC input voltage	100 - 240 V
AC input frequency	50 - 60 Hz
Energy efficiency scale	A to G
Power consumption (max)	119 W
Annual energy consumption	28 kWh
Power consumption (standby)	0.2 W
Power consumption (typical)	14.2 W
Power consumption (PowerSave)	16.73 W
Operating altitude	0 - 5000 m
Non-operating altitude	5000 - 12192 m
Storage temperature (T-T)	-20 - 60 °C
Operating temperature (T-T)	0 - 40 °C
Storage relative humidity (H-H)	10 - 90 %
Operating relative humidity (H-H)	20 - 80 %
Cables included	AC, DisplayPort, USB Type-C
Package type	Box
Package depth	617.98 mm
Package width	165 mm
Package height	393.95 mm
Package weight	7300 g
Sustainability certificates	RoHS, EPEAT Gold, ENERGY STAR
Harmonized System (HS) code	85285210

Weight and Dimensions

Bezel width (side)	5.38 mm
Depth (with stand)	166 mm
Height (with stand)	356.11 mm
Weight (with stand)	5450 g
Bezel width (bottom)	20.31 mm
Depth (without stand)	42.8 mm
Width (without stand)	537.8 mm
Height (without stand)	322.15 mm
Weight (without stand)	3520 g