Troubleshooting │ 69
Image retention
from a static
image left on
the monitor for
a long period of
time
Faint shadow from
the static image
displayed appears
on the screen
• Set the screen to turn off after a few
minutes of screen idle time. These can
be adjusted in Windows Power Options
or Mac Energy Saver setting.
• Alternatively, use a dynamically changing
screensaver.
Product-specific problems
Specific
Symptoms
What you experience Possible Solutions
Screen image is too
small
Image is centered on screen,
but does not fill entire viewing
area
• Check the Aspect Ratio
setting in the Display
settings OSD.
• Reset the monitor to
Factory Settings (Factory
Reset).
Cannot adjust the
monitor with the
joystick
OSD does not appear on the
screen
• Turn Off the monitor,
unplug the power cord,
plug it back, and then turn
On the monitor.
• Check whether the OSD
menu is locked. If yes,
move and hold the joystick
up/down/left/right for
4 seconds to unlock (for
more information, see
Menu and Power button
lock).
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