Dell P3223DE - Page 76

76 | Troubleshooting
Problem What you
experience
Possible solutions
No charging
when using
USB-C
connection
to computer,
laptop, and so
on
No charging •Verify if the device can support one of 5 V/9
V/15 V/20 V charging proles.
•Verify if the Notebook requires a >90 W power
adaptor.
•If the Notebook requires a >90 W power
adaptor, it may not charge with the USB-C
connection.
•Ensure that you use only Dell approved adapter
or the adapter that comes with the product.
•Ensure that the USB-C cable is not damaged.
Intermittent
charging when
using USB-C
connection to
computer,
laptop, and so
on
Intermittent
charging
•Check if the maximum power consumption of
device is over 90 W.
•Ensure that you use only Dell approved adapter
or the adapter that comes with the product.
•Ensure that the USB-C cable is not damaged.
No image when
using USB-C
MST
Black screen or
2
nd
DUT is not
Prime mode
•USB-C input, Go to OSD menu, under Display
Info check the Link Rate is HBR2 or HBR3, if
Link Rate is HBR2, suggest to use USB-C to DP
cable to turn on MST.
No network
connection
Network
dropped or
intermittent
•Do not toggle O/On the power button when
network is connected, keeps the power button
On.