11-2 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide
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Dell provides a number of tools to assist you. These tools are described in the follow-
ing sections.
NOTE: Some of the following tools are not always available in all locations outside the
continental U.S. Please call your local Dell representative for information on
availability.
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The Internet is your most powerful tool for obtaining information about your computer
and other Dell products. Through the Internet, you can access most of the services
described in this chapter, including AutoTech, TechFax, order status, technical support,
and product information.
From Dell’s World Wide Web home page (www.dell.com), click the Support icon.
On the Troubleshoot Your Dell System page, enter your service tag (or, if you have
one, your Express Service Code) and click Submit. If you don’t have your service tag
or Express Service Code available, you can also select support information by system.
Everything you need to know about your system is presented on the system support
page, including the following tools and information:
Technical information — Details on every aspect of your system, including hard-
ware specifications.
Self-diagnostic tools — A system-specific troubleshooting application for
resolving many computer-related issues by following interactive flowcharts.
Drivers, files, and utilities — The latest drivers and basic input/output system
(BIOS) updates to keep your system functioning at its best.
Component support — Technical information, documentation, and troubleshoot-
ing tips for different system components.
Online communications center — Tool for submitting requests for both technical
and nontechnical information on Dell products. Avoid telephone delays by receiv-
ing an e-mail response to your request for information if your computer is not
functioning properly or if you have questions regarding your computer’s hardware
or operation.
Dell can be accessed electronically using the following addresses:
World Wide Web
www.dell.com/
www.dell.com/intl/apcc/ (for Asian/Pacific countries only)
www.dell.com/euro/ (for Europe only)
Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as user: DQRQ\PRXV, and use your e-mail address as your password.
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