Troubleshooting 69
CHECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then
reinstall the program. Software usually includes installation instructions in its
documentation or on a floppy disk or CD.
A program is designed for an earlier Microsoft
®
Windows
®
operating system
RUN THE PROGRAM COMPATIBILITY WIZARD —
Windows XP:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-XP operating system environments.
1
Click
Start
→
All Programs
→
Accessories
→
Program Compatibility
Wizard
→
Next
.
2
Follow the instructions on the screen.
Windows Vista:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-Windows Vista operating system environments.
1
Click
Start
→
Control Panel
→
Programs
→
Use an older program
with this version of Windows.
2
In the welcome screen, click
Next
.
3
Follow the instructions on the screen.
A solid blue screen appears
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a
key on your keyboard or moving your mouse, press and hold the power button
for at least 8 to 10 seconds until the computer turns off, then restart your
computer.
Dell MediaDirect problems
CHECK THE DELL MEDIADIRECT HELP FILE FOR INFORMATION — Use the Help
menu to access Dell MediaDirect Help.
TO PLAY MOVIES WITH DELL MEDIADIRECT, YOU MUST HAVE A DVD DRIVE AND
THE DELL DVD PLAYER — If you purchased a DVD drive with your computer,
this software should already be installed.
To Next Page