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Using Support Tools
System Messages
If your computer has an issue or error, it may display
a System Message that will help you identify the
cause and action needed to resolve the issue.
NOTE: If the message you received is not
listed in the following examples, see the
documentation for either the operating
system or the program that was running
when the message appeared.
Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help
in resolving this problem, please note this
checkpoint and contact Dell Technical
Support — The computer failed to complete
the boot routine three consecutive times for
the same error. Contact Dell for assistance (see
“Contacting Dell” on page XX).
CMOS checksum error — Possible motherboard
failure or RTC battery low. Replace the battery
(see the Service Manual on the Dell Support
website at support.dell.com) or contact Dell
(see “Contacting Dell” on page XX).
CPU fan failure — CPU fan has failed. Replace
the CPU fan (see the Service Manual on the Dell
Support website at support.dell.com).
Hard-disk drive failure — Possible hard drive
failure during POST. Contact Dell for assistance
(see “Contacting Dell” on page XX).
Hard-disk drive read failure — Possible hard
drive failure during HDD boot test. Contact Dell
for assistance (see “Contacting Dell” on page
XX).
Keyboard failure — Keyboard failure or
loose cable.
To replace the keyboard, see the Service
Manual on the Dell Support website at
support.dell.com.
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