Delphi Connect - Troubleshooting

34
Troubleshooting
Issue Likely
Cause(s)
Corrective Action(s)
Can’t login to my
account
Incorrect
username
or password
entry
First-time: Enter the
Registration Key
from the module label
exactly as shown (e.g.
1a2b-3c4d) in Username
field. (lowercase or
UPPERCASE)
Enter the ESN DEC from
the module label exactly
as shown in the Password
field.
After first-time: Enter the
username and password
you created during
first-time login. If you
forgot your Username
or Password, tap the
appropriate button on the
login page to request help.
No network
connection to
smartphone
or internet
connection to
computer
Verify your connection to
smartphone or computer
is active.