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Can’t get Vehicle
Diagnostics
Module Key Fob
to control vehicle
keyless entry
system
Not paired See “Can’t get Module key
fob to pair with my vehicle”
No Internet
connection to
smartphone,
computer or
module
Check internet connection
to smartphone or
computer. Start engine
and watch for green or
yellow LED activity. If LED
remains red, module has no
cellular connection
Function
restricted
by vehicle
manufacturer
Check if the manufacturer
supplied key fob can
perform the same feature.
If not, it is a vehicle
restriction. Read the
vehicle owner’s manual
about your remote keyless
entry system.
Can’t pair my
smartphone
to module with
Bluetooth
Incompatible
smartphone
Must be iPhone with iOS
5.0 or later or Android
2.2 or later and with
Bluetooth® 2.1 or higher.
Module wasn’t
in Bluetooth®
pairing mode
On the Settings menu
in the app, tap Vehicle
Settings, then tap your
vehicle from the list, then
tap Bluetooth® Settings,
then tap the Discover
button and ensure blue
LED begins flashing every
second
Too far away
from Vehicle
Diagnostics
Module
Must be within 30 feet
of module for Bluetooth®
functions.