After-sales instructions
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④. The following are not covered by the free warranty
①. Return conditions: Users can apply for a return within 14 days after receiving the product, if the
product has quality problems that are not caused by human damage. Return shipping costs will be
borne by the merchant. Please ensure that the product appearance is undamaged, complete
accessories, packaging intact, and provide proof of purchase.
②. Exchange conditions: During the warranty period, if the product is identified as a quality problem
and cannot be repaired, DENAFRIPS will provide an exchange service and bear all the costs.
①. Please keep your warranty card, it is very important. The serial number of the warranty card is the
same as the serial number of the product, which is used as the evidence to enjoy the after-sales service.
②. For further information about after-sales policy, please visit our website or contact customer support.
2. Return Policy
3. Important Notes
a. The product has exceeded the specified warranty period from the date of purchase.
b. The physical product does not match the product model, bar code and date of purchase on the
warranty card.
c. The product has been modified or repaired without the authorisation of DENAFRIPS technical staff.
d. Damage caused by human factors (e.g. dropping, impact, immersion in water, fire, etc.).
e. Damage caused by irresistible natural forces (such as earthquakes, floods, lightning strikes, etc.).
f. Damage caused by exceeding the permitted usage environment.
g. Damage caused by incorrect use or improper storage (including but not limited to: excessive voltage
caused by wiring or component burns; collision caused by the shell or internal device damage; damage
caused by excessive dust; product oxidation or corrosion, etc.).
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