Getting Started
Connections Playback Remote Control Information
Specifications
ENGLISH
Multi-ZoneSettings
Symptom Cause Countermeasure Page
Dolby TrueHD, 
DTS-HD, Dolby 
Digital Plus audio 
is not output.
• HDMI is not connected.
• Blu-ray Disc player’s audio output 
setting is not set to bitstream.
• Blu-ray  Disc  player  is  not 
compatible  with  DTS  sound 
playback.
• Connect the HDMI.
• Set  the  Blu-ray  Disc  player.  For 
details,  refer  to  the  Blu-ray  Disc 
player’s operating instructions.
• Use a DTS-compatible player.
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Symptom Cause Countermeasure Page
No sound is 
produced from 
center speaker.
• You are playing a monaural source 
(TV,  etc.)  in  the  “STANDARD” 
(Dolby/DTS Surround) mode.
• The  mode  is  set  to  something 
other than “STANDARD” (Dolby/
DTS Surround).
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No sound 
is produced 
from surround 
speakers.
• The  surround  mode  is  set  to 
“STEREO”, “DIRECT” or “PURE 
DIRECT”.
• Set  to  a  surround  playback 
mode.
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No sound is 
produced from 
surround back 
speaker.
• The  surround  back  speaker’s 
power amplifier is assigned to a 
different channel.
• “S.Back”  setting  is  set  to 
“None”.
• The  “Audio/Video  Adjust” 
–  “Audio  Adjust”  –  “Surround 
Back” settings are “OFF”.
• Surround mode not set to a mode 
for 6.1- or 7.1-channel playback.
• Check the setting and  change it 
as necessary.
• Set  to  something  other  than 
“None”.
• Please  set “Audio/Video Adjust” 
–  “Audio  Adjust”  –  “Surround 
Back”  to  settings  other  than 
“OFF”.
• Select  a  surround  playback 
mode.
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No sound is 
produced from 
subwoofer.
• Subwoofer’s  power  not  turned 
on.
• The  “Subwoofer”  setting  at 
“Speaker Config.” is set to “No”.
• The  subwoofer  is  not  properly 
connected.
• The  subwoofer’s  volume  is 
turned off.
• Turn on the subwoofer’s power.
• Set to “Yes”.
• Check the connections.
• Adjust  the  subwoofer’s  volume 
to an appropriate level.
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DTS sound is not 
output.
• Blu-ray Disc player / DVD player’s 
audio output setting is not set to 
bitstream.
• Blu-ray Disc player / DVD player is 
not compatible with  DTS  sound 
playback.
• The  AVR-2310CI’s  “Decode 
Mode” setting is set to “PCM”.
• Set the Blu-ray Disc player / DVD 
player.  For  details,  refer  to  the 
Blu-ray Disc player / DVD player’s 
operating instructions.
• Use a DTS-compatible player.
• Set  to  the  “Auto”  or  “DTS” 
mode.
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HDMI audio 
signals are not 
output from 
speakers.
• The  “Manual  Setup”  –  “HDMI 
Setup”  –  “HDMI  Audio  Out” 
setting is set to “TV”.
• Set to “Amp”. 31
No sound is 
output from 
the monitor 
connected 
with HDMI 
connections.
• The  “Manual  Setup”  –  “HDMI 
Setup”  –  “HDMI  Audio  Out” 
setting is set to “Amp”.
•  Set to “TV”. 31
GAudioH
Troubleshooting
Symptom Cause Countermeasure Page
No picture 
appears.
• The  connections  between  the 
AVR-2310CI  and  monitor  are 
faulty.
• The  monitor’s  input  setting  is 
wrong.
• PURE DIRECT mode is set.
• The  player  is  connected  using 
the component input connectors, 
the  monitor  is  connected 
using  the  video  (yellow)  output 
connectors.
• Check the connections.
• Set properly.
• Cancel the PURE DIRECT mode.
• High  definition  (1080i/720p)  and 
progressive  (480p/576p)  video 
signals are  not  down-converted. 
Set  the  player  to  interlace 
(480i/576i) signals.
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Picture cannot be 
recorded.
• Input  source  does  not  match 
recorder’s  video  connection 
connector (video).
• The  video  conversion  function 
does  not  work  for  the  REC 
OUT  connectors.  Match  the 
input  source  and  recorder 
connections.
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DVDs cannot be 
copied on a DVR.
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• This  is  not  a  malfunction.  Most 
movie  software  includes  copy 
prevention signals and cannot be 
copied.
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The menu screen 
and status 
indicators are not 
displayed.
• “OFF”  is  displayed  for  the 
status.
• The  main  volume  display  is 
“OFF”.
• The display during tuner operation 
is “OFF”.
• The display during iPod operation 
is “OFF”.
• When  viewing  HDMI  or 
component  video  signals  via 
the  AVR-2310CI,  the  GUI  menu 
appears when the MENU button 
on  the  main  unit  or  the  MENU 
button  on  the  main  remote 
control unit.
• Set  “Manual  Setup”  –  “Option 
Setup”  –  “GUI”  –  “Text”  to 
“ON”.
• Set  “Manual  Setup”  –  “Option 
Setup”  –  “GUI”  –  “Master 
Volume” to “Top” or “Bottom”.
• Set  when  “Manual  Setup” 
– “GUI” – “Tuner Information” is 
not “OFF”.
• Set  when  “Manual  Setup” 
– “GUI” – “ iPod Information” is 
not “OFF”.
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GVideoH