DEVIATE CLAYMORE - Warranty; Warranty Exclusions; Functioning of Warranty

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Deviate Claymore User Manual v1.8 12.12.23Deviate Claymore User Manual v1.8 12.12.23
WARRANTY
All of Deviate Cycles frames come with a lifetime warranty. This warranty comes with some
important conditions.
We want you to have peace of mind when purchasing a Deviate. We produce high end
carbon frames and stand behind our product 100% with a lifetime warranty. Saying that, in
return we expect you to maintain your frame and not use it beyond it’s intended limits.
If our analysis (or your honesty) suggests abnormal loading, for example due to casing
downhill style jumps on a trail bike - then our crash damage replacement policy will apply.
Our engineering team have extensive experience with carbon fibre failure analysis so their
decision is final.
The following conditions apply to the lifetime
warranty:
• Lifetime Warranty is only valid for
manufacturing defects.
• Applies to frame-set and machined parts.
• Valid for intended and appropriate
use only.
• Warranty only applies to the original owner
with proof of purchase.
• Does not include any work associated with
warranty process (i.e. stripping down or
re-building a replaced frame).
• Does not include import tax or duty when
shipping outside the UK.
• If a replacement in required we will
endeavour to replace like for like - but
if this is not possible we may offer an
alternative.
• Subject to exclusions (see page 14).
WARRANTY EXCLUSIONS
• Wear and tear.
• Paintwork. 2 year warranty applies to
paintwork manufacturing defects. Custom
painting voids the frame warranty except
where carried out by an authorised paint-
shop or where written authorisation is
obtained from us. Where an authorised
paint-shop is used, we take no liability for
this work and will be not liable for any
costs incurred due to a separate warranty
claim, for example where re-painting may
be required due to a replacement part.
• Where clear protection is applied, this
voids any warranty we supply on the
paintwork including any damage to the
existing paint occurring during removal or
fitting.
• Cable rub and other friction damage.
• Bearings and other “wear parts” i.e. the
idler wheel and seals.
• Damage occurring due to insufficient
maintenance or poor treatment. Refer to
the manual for maintenance instructions.
• The fitment of incompatible parts voids
the warranty. For the avoidance of doubt,
forks beyond the travel range quoted for
a frame are deemed incompatible, as are
wheel sized that are not quoted for the
frame or 3rd party linkages.
• Damage occurring due to the seizing of
bolts or components due to insufficient
maintenance or over-tightening. To be
clear if lack of maintenance causes the
linkage or bearings to seize and this
results in damage to the frame, this is not
covered.
• Damage occurring as a result of over-
torquing, cross threading or other mis-
fitting of components. Refer to manual for
tightening torques.
• Damage occurring due to impact damage
of any description.
• Damage occurring where another vehicle
or bicycle is involved.
• Damage occurring due to extreme
temperature exposure (cold night rides
okay, liquid nitrogen not okay | hot
deserts okay, blowtorch not okay).
• Any component not manufactured by
Deviate Cycles (i.e. rear shock and other
build parts). Refer to relevant manufacture
for warranty details.
• Crash damage (see crash replacement
policy) and other damage caused by the
environment (i.e. rock strikes).
• Beyond intended/appropriate use. i.e.
using a trail bike for downhill riding.
• Professional competitive use.
• Deliberate damage including attempted
theft.
• Damage that occurs during transit
(i.e. by an airline or in a vehicle).
FUNCTIONING OF WARRANTY
It is our decision if either the bike must be
returned to us for inspection or photos must
be provided. The frame must be stripped of
all non warranty components and cleaned.
You will be charged for the pick up service
and if the warranty is confirmed the shipping
cost will be refunded in full. If the warranty
case is declined then you will be charged
for return shipping, if required.
Our decision is final on warranty matters.
Your statutory rights are not affected.
For questions or warranty claims please
email info@deviatecycles.com