DeVilbiss iGo 306 SERIES - Simplified Troubleshooting Guide

LT-2044
9
TROUBLESHOOTING
Simplified Troubleshooting
The following troubleshooting chart will help you analyze and correct minor iGo malfunctions. If the suggested procedures do not help, call
your DeVilbiss provider. Do not attempt any other maintenance at this time.
SYMPTOM POSSIBLE CAUSE REMEDY
Unit not operating. No lights
illuminated and nothing
happening when power button
pressed.
1. Power button was not held.
2. No external power and no charged
battery installed.
3. Check ribbon connector.
4. Unit malfunction.
1. Press Power button and hold for one second.
2. Plug into external power or install charged battery.
3. Reconnect connector.
4. Contact DeVilbiss.
Unit not operating. External
Power light ashing with
audible alert. Power Fail alert
activated.
1. AC power cord not properly inserted into
wall outlet or DC adapter not attached.
2. Charged battery not installed or
defective battery
3. No power at wall outlet.
4. Faulty AC Adapter.
5. Faulty DC accessory power port outlet.
6. Faulty DC Adapter.
1. Check power cord connection at the wall outlet and
adapter connection to iGo.
2. Install charged battery or contact your provider for a
replacement battery.
3. Check the home circuit breaker and reset if necessary.
Use a different wall outlet if the situation occurs again.
4. Contact your DeVilbiss provider.
5. Check automotive fuse.
6. Contact your DeVilbiss provider.
If the above remedies do not work, contact DeVilbiss.
Unit set for PulseDose mode:
No Breath Detected light
ashing and audible alert
sounding.
OR
Unit changed to Continuous
Flow automatically.
1. Cannula is not adjusted properly.
2. Obstructed cannula or oxygen tubing.
3. Tubing/cannula too long.
4. Humidier attached.
5. Low ow cannula being used.
6. Atmospheric Pressure Port obstructed.
7. Tubing inside unit is kinked.
8. Patient not candidate for PulseDose
delivery.
1. Check all cannula connections to make sure they are
tight and adjust the cannula to t comfortably. Ensure
tubing is not kinked.
2. Detach cannula. If proper ow is restored, clean or
replace if necessary. Disconnect the oxygen tubing at
the oxygen outlet. If proper ow is restored, check
oxygen tubing for obstructions or kinks. Replace if
necessary.
3. Replace with shorter tubing/cannula.
4. Remove humidier. (PulseDose does not operate with
humidier)
5. Replace with standard cannula.
6. Remove obstruction.
7. Unkink tubing.
8. Use CF delivery for patients that fail to trigger
equipment (e.g. mouth breather with closed soft
palate.)
If the above remedies do not work, contact DeVilbiss.
Cannot change the ow rate. 1. Flow rate is locked.
2. Ribbon connector cable is disconnected.
3. Unit malfunction.
1. Unlock ow rate.
2. Reconnect cable to circuit board.
3. Contact DeVilbiss.
Oxygen level out of
specication.
Intake silencer/lter is blocked. Replace intake silencer/lter. If the above remedies do not
work, contact DeVilbiss.
Yellow Low Oxygen light
illuminating.
OR
Red Service Required
illuminating and audible alert
sounding. External Power
and/or Battery Power lights
illuminating. Unit is operating.
1. Air lter is blocked.
2. Exhaust is blocked.
3. Intake silencer/lter is blocked.
1. Check the air lter. If the lter is dirty, wash it following
the cleaning instructions.
2. Check the exhaust area; make sure there is nothing
restricting the unit exhaust.
3. Replace intake silencer/lter.
If the above remedies do not work, contact DeVilbiss.
Red Service Required light
illuminating. External Power
and/or Battery Power lights
illuminating. Audible alert
sounding. Unit not operating.
1. Air lter is blocked.
2. Exhaust is blocked.
3. Unit is overheated.
4. Intake silencer/lter is blocked.
1. Check the air lter. If the lter is dirty, wash it following
the cleaning instructions.
2. Check the exhaust area; make sure there is nothing
restricting the unit exhaust.
3a. Allow unit to cool and try again.
3b. Move unit to cooler location.
4. Replace intake silencer/lter.
If the above remedies do not work, contact DeVilbiss.