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Dex PHONE-DEX USC - Troubleshooting Common Issues; Problem Diagnosis and Solutions

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English
15
Troubleshooting
Check that the telephone line cord is undamaged and properly plugged in� Disconnect any
additional equipment, extension cords and other telephones� If the problem is resolved, the
fault is with some other equipment
Test the equipment on a known working line (e�g� at a neighbor’s house)� If the equipment
works there, the fault is probably with your telephone line� Please report this to your network
operator
No number shown when ringing
This function requires a Caller ID subscription from your service provider
Warning tone/Not possible to make calls
The batteries may be running low (charge the handset)
The hand unit may be nearly out of range� Move closer to a base unit�
Telephone does not work
Check that the power adapter/telephone line cord is connected correctly
Check that you have selected Tone Dial, see System Settings
Check the charge status of the handset batteries�
Connect another functioning telephone to the network wall socket�
The telephone continues to ring
Some of the telephones ringers do not follow the line signal, which means that the signal may
continue for up to 8 seconds after answering a call�
If the telephone still does not work, please contact the place of purchase for service� Don’t
forget the receipt or a copy of the invoice�