TROUBLESHOOTING
Before contacting the Service Department, check that the
area of use of the decoder is covered by the digital
terrestrial signal and that your antenna receives the signal
correctly. When an incident occurs, consult the table
below before requesting service to identify the cause of
the problem. A simple control or adjustment by the user is
sometimes sufficient to solve the problem and restore
proper operation. The most common drawbacks are
generally connected to the cable connection. If none of the
actions listed in the table help you solve the problem, log
on to www.digiquest.it and you will be guided quickly to
solve the problem, thanks to the different possibilities that
will be offered to you (available updates, online chat, form
for assistance request). Register now on the official
website at: www.digiquest.it section USEFUL LINKS>
REGISTER YOUR PRODUCT to be informed about available
updates and to get the best performance.
Never open the receiver, danger! Opening will
automatically void the warranty.
The LED on the IR sensor on the remote control does
not light up
Check that all connections are made correctly and that
they are securely plugged in.
Check the integrity of the cables.
The power supply is insufficient. In this case, connect the
USB cable to another USB port: if your TV has only a few
USB ports, use an external power supply with USB output
(5V, min. 1000 mA). Power supplies are available in
specialized shops.
Odor (smell) of burnt
Disconnect the decoder from the outlet and contact
service immediately.
The receiver does not find channels
Make sure that you can receive the digital terrestrial signal
in your area.
Check the cable coming from the antenna and
connections.
Replace the partitions or place a line amplifier.
Contact an antennist technician.
Pictures on the screen appear split (framed)
The receiver needs a good signal quality for proper
operation.
Check that the reception system (antenna) is working
properly.
The signal is too weak due to, for example, bad weather
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