DiGiQuest DVB-T2 - Remote Control and Signal Absence Resolution; Audio and Image Formatting Troubleshooting

conditions: wait for the signal to recover.
Remote control does not operate the decoder
Make sure the decoder is turned on.
Make sure that the remote control is pointing toward the
IR sensor and that there are no obstructions on the path.
Check the remote control batteries: they may have been
inserted in the wrong direction or discharged.
Check that no liquid has leaked from the batteries.
Check that there are no stuck keys.
Make sure that there is no direct sunlight on the decoder.
A temporary transmission error has occurred, or the
decoder software has lost of its settings. Turn the unit off
and disconnect to the power; allow a few minutes to
elapse and then turn it on again.
Make sur that there are no transmitters in the vicinity that
could interfere with remote control actions.
An incorrect function has been selected. Press the right
key.
Verify that the decoder is properly connected to the power
outlet and TV.
No image or “No Signal” message
When connecting the decoder with HDMI, you may need
to select the source (e.g. HDMI1) for the input used by
pressing the SOURCE button on the TV remote control
(depending on the brand, it can also be identified with
INPUT, AV, AUX, ZERO, etc.).
Check the HDMI connection.
Disconnect and then reconnect the receiver.
“No Signal Absence” appears on the channel already
tuned
Press the button with the red dot Quick Reconfiguration.
Reset the receiver (see relative paragraph), or check the
system status.
The word “Codified” appears
The channel viewed is part of a paid package.
Il canale visionato fa parte di un pacchetto a pagamento.
The image appears crushed or cut
The picture format in the Picture > Aspect menu has not
been set according to the TV’s characteristics. Try another
format.
No sound heard
Check the HDMI connection cable.
Check whether the Mute function is activated. Use the
decoder of TV remote control to turn it off.
Make sure the volume of your decoder or TV is high
enough. Press the volume buttons on the decoder or TV
remote control to adjust.