Printer not Operating as Desired
Card is not Fed into the Printer
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Is the card load roller dirty?
"Clean the card load roller." (A page 34)
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Is the cleaning roller dirty?
"Clean the cleaning roller." (A page 33)
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Is the card thickness correctly adjusted?
"Check the adjusted card thickness." (A page 61)
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Are the cards adhered to one another?
When using new cards, set them after making sure that they are not
adhered to each other due to static.
Power does not Turn On
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Is the power switch turned off? (¡ position)
Turn on the power. (I position)
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Is the power cord disconnected?
Plug in the power cord properly.
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Is there electricity supply from the outlet?
Try connecting another electrical device to the outlet. If the device
works normally, then it could be due to malfunctioning of the printer.
Please consult our authorized dealers.
Printing does not Start or Stops Halfway
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Is the printer door open?
"Close the printer door properly, and reset the printer." (A page 20)
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Is the printer connected to a computer?
Connect the printer to a computer correctly using a USB/LAN cable.
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Is the length of the USB cable too long?
A USB cable with a length of not more than 2 m is recommended.
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Are cards set into the printer?
"Set the cards correctly." (A page 29)
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Is the ink ribbon installed?
"Install the ink ribbon correctly." (A page 30)
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Is the retransfer film installed?
"Install the retransfer film correctly." (A page 31)
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Is the driver for this printer selected?
Select the driver for this printer.
Troubleshooting
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