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Issue Possible cause Resolution
I found black
edge in preview
mode
Slide might not
in holder central
position
Tilt the scanner left or right,
slide will slip and check the
preview photo again.
I found the black
edge when
seeing the photo
Film/Slide size
tolerance
Crop the photo by software,
detail user guide, please refer
to this manual “Edit the
picture” point “1.4 Crop”
Your software
will expire in XX
days.
You downloaded
the similar trial
software from
ArcSoft website.
Uninstall the downloaded
MediaImpression and install
the software again from the
CD.
My Mac
computer does
not work with the
copier.
Your Mac. OS is
version 10.4 or
below.
Some older Mac 10.4 version
does not support UVC.
Please upgrade to its latest
version 10.4.11 or above.
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