After Sales Service
Your product is guaranteed for one year from the date of
purchase.
Within this period, we undertake to repair or exchange this
product free of charge (excluding lamps & subject to
availability) provided it has been installed and operated in
accordance with these instructions.
Your rights under this guarantee are additional to your
statutory rights, which in turn are not affected by this
guarantee.
Should you require after sales service you should contact
our customer services help desk on 0870 727 0101. It would
assist us if you can quote the model number, series, date of
purchase, and nature of the fault at the time of your call. The
customer services help desk will also be able to advise you
should you need to purchase any spares.
Please do not return a faulty product to us in the first instance
as this may result in loss or damage and delay in providing
you with a satisfactory service.
Please retain your receipt as proof of purchase.
Cleaning
WARNING – ALWAYS DISCONNECT FROM THE POWER
SUPPLY BEFORE CLEANING THE HEATER.
For general cleaning use a soft clean duster – never use
abrasive cleaners. The glass viewing screen should be
cleaned carefully with a soft cloth. DO NOT use proprietary
glass cleaners.
The product complies with the European Safety Standards EN60335-2-30 and the European Standard Electromagnetic Compatibility
(EMC) EN55014, EN60555-2 and EN60555-3 which cover the essential requirements of EEC Directives 73/23 and 89/336
Glen Dimplex UK Limited
Millbrook House
Grange Drive
Hedge End
Southampton
Hampshire. SO30 2DF
UK customer help line (8.00AM – 6.00PM Mon-Fri; 8.30AM-1.00PM Sat)
Customer Services: Tel. 0870 7270101
Fax. 0870 7270102
e-mail customer.services@glendimplex.com
Republic of Ireland Tel. 01 8424833
[c] Glen Dimplex UK Limited
All rights reserved. Material contained in this publication may not be reproduced in whole or in part, without prior permission in writing of Glen Dimplex UK Limited.
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