65
24/7 Service
Dinex offers 24/7 service via the Parts & Service Customer Service Hotline. This
features 24-hour-a-day, 7-day-a-week phone monitoring and provides instant response to
all service calls from our customers.
During normal business hours (8 a.m. to 5 p.m. Eastern Time), service calls to Dinex will
be handled by Service Department staff. After hours on weekdays, and continuing
through Saturday and Sunday, customer calls will be answered by the call center for
Dinex Parts & Service. The state-of-the-art call center will document the details of each
customer’s request and queue the service call for immediate follow-up during normal
business hours.
Customers who require immediate action will be patched directly through to the Service
Manager or other staff representative for emergency response.
Customers calling after normal business hours will be asked to provide as much of the
following information as possible:
• Name and address of facility
• Contact person’s name and phone number at the facility
• Description and/or model number of the equipment
• Serial number of the equipment
• Detailed description of the problem or identification of part needed
Call the Dinex Service Hotline at 888-673-4639 anytime
regarding any problems experienced with your Dinex products.
To Previous Page
Loading...
