7
Wireless Genie Mini and WVB
Client Troubleshooting
Here are some basic troubleshooting tips and tricks.
Troubleshooting and Diagnostics
Troubleshooting
C41W does not display the Enter PIN screen
Troubleshooting
1. If the Genie server is not in the Add Clients screen, put
the Genie server in the Add Client mode and follow the
installation procedures.
2. If that does not resolve the issue, follow the installation
steps.
C41W Menus in Spanish
Factory-reset the affected clients by holding down the power
button for 15 seconds; this should clear the problem.
C41W Component Cable Problems
Some older model televisions may not be able to recognize the 10-
pin component cable used with a C41W. Technicians may need to
use the 10-pin to composite cable adapter for setup, then switch
back to the 10-pin to component cable adapter for regular viewing
after setup is complete. Submit an FPR if you encounter this
issue.
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