17
EN
TROUBLESHOOTING
There is an accessory missing
Check the contents (Fig.
2
).
Why does the stick vac have no power?
The stick vac may need recharging.
Go to Charging the stick vac.
The motor thermostat may have tripped.
Empty the dirt container and check for blockages.
Clean the lters and allow the stick vac to cool
for approximately 1 hour. If you have washed the
lters, wait 24 hours to fully dry before placing
back on the stick vac.
Why won’t the stick vac pick up?
The dirt container may not be correctly tted.
Go to Removing and the retting the dirt
container.
The dirt container may be blocked. Check the
dirt container and hand held inlet for blockages.
Go to Emptying the dirt container.
The lters may be clogged. Go to Cleaning
the lter and separator.
There maybe a blockage. Go to Checking
for blockages.
The brushbar on the powered head has not
been activated. Go to Using the stick vac.
The powered head may be blocked.
Go to Cleaning and replacing the powered
head brushbar.
The stick vac, powered head and reach wand
may not be correctly tted. Go to Unpacking
and assembly.
Why is there a red light on the unit?
Battery charge is running low (<20%).
Go to Charging the stick vac.
Why is there a red light on the
powered head?
The powered head brushbar has been
obstructed. Go to Cleaning and replacing the
powered head brushbar.
Why won’t the powered head turn?
The brushbar on the powered head has not
been activated. Go to Using the stick vac.
The tool/brushbar may be obstructed.
Go to Cleaning and replacing the powered
head brushbar.
The stick vac, powered head and reach wand
may not be correctly tted. Go to Unpacking
and assembly.
The belt on the tool may be broken. Go to
Removing and replacing the powered head
belt.
Before you contact our Dirt Devil customer service
department or send the appliance to the Dirt Devil
customer service department, you will nd a lot
of additional information in the service area of our
website which will help you solve problems.
www.dirtdevil.de/service
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