14
TROUBLESHOOTING
COMMON ISSUES
OBSERVATION SOLUTION
Cannot start
the machine
• Make sure that the main switch of the robot vacuum is turned on
• Make sure that the host is powered on.
• If the problem persists, please reset the robot vacuum (see the
"Operating Instructions / System Reset" section on page 11).
Robot vacuum
suddenly stops
working
•
• Check whether the robot vacuum is stuck or blocked by obstacles
• Check whether the battery is too low
• If the problem persists, please shut it down, wait for 3 seconds,
and then restart it
Cannot make a
sweep schedule
• Make sure the robot vacuum has been powered on.
• Set the time and schedule the time for automatic sweep with the app
• Make sure the schedule time has been set correctly
• Check whether the robot vacuum power is too low to start sweep.
Suction
too weak
Cannot charge
the machine
• Check the suction inlet for any obstruction.
• Empty the Dust bin.
• Clean lters with water.
• Check whether lters are wet due to water or other liquids on the oor.
Let lters dry naturally thoroughly before use.
• Please check whether the charging dock is correctly connected to the power
supply, and the indicator light illuminates when the power is on.
• When the robotic vacuum cleaner is normally connected to the charging dock,
the indicator light extinguishes.
• If the robotic vacuum cleaner is connected to the charging dock, but the
indicator light does not extinguish and the robotic vacuum cleaner does not
respond, please use a dry cloth to wipe the charging pole piece at the bottom
of the robotic vacuum cleaner and the charging piece of the charging dock,
and then try again.
• If the device still can not be charged after performing the above operations,
please contact service@eProSelect.com
If you cannot use your smart phone to control
the robot vacuum, try the following solutions.
If the problem persists, please email our customer
service staff at service@eproselect.com
• If other operations are triggered during the networking process,
the indicator light changes, and the device still maintains the
network conguration status.
• If the connection between the mobile phone and the robot vacuum
fails, you can reset the Wi-Fi again to enter the network
conguration mode and add it again.
•Due to version upgrades and renewals, please follow the ePro Clean
app internal guide for actual operation.
Wi-Fi CONNECTION FAILURE
Wi-Fi Status CAUSE SOLUTION
The white light
is normally on
The white light
ashes QUICKLY
The white light
ashes SLOWLY
• Check whether the router is
connected to the network.
• Contact the network operator to
nd out whether there are any
network connection problems.
• Check whether the network name
and password have been changed.
• If necessary, reset the Wi-Fi
connection
Robot vacuum is
connected to the router,
but cannot be connected
to the network.
Robot vacuum cannot
be connected to the
wireless router.
• Establish a Wi-Fi connection
to the robot vacuum.
• If necessary, reset the
Wi-Fi connection.
The Wi-Fi connection has
been reset or has not
been set up before.
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