Dirt Devil EV3320 - Troubleshooting Continued; Additional Common Issues

15
TROUBLESHOOTING
COMMON ISSUES
OBSERVATION SOLUTION
Startup
Failure
Charging
Failure
Recharge
Failure
• The battery level is low. Please place the vacuum cleaner on the charging dock or the dust collecting barrel and align with
the charging pole pieces, toggle the switch on the left side of the vacuum cleaner to “I”, and the vacuum cleaner will
start automatically (When it is completely out of power, it needs to be charged for a while before automatic startup).
• The ambient temperature is too low (below 32°F) or higher than (122°F). Please use it within the environmental
temperature range of 32-104 °F (0-40°C)
• Please conrm whether the switch on the left side of the vacuum cleaner is toggled to “I”
•
• Please remove the vacuum cleaner and check whether the indicator light of the charging dock or dust collecting barrel
is on, and make sure that both ends of the power adapter of the charging dock are plugged in.
• Poor contact. Please clean up the spring contacts on the charging dock and the charging contacts on the vacuum cleaner.
• Please conrm whether the switch on the left side of the vacuum cleaner
• There are lots of obstacles near the charging dock. Place charging dock or the dust bin in an open area.
• The robot vacuum is far from the charging dock. Place the robot vacuum near the charging dock and try again.
Abnormal Noise
During Cleaning
Decreased Cleaning
Ability or Dirt
Leakage
• There may be foreign matter entangled in the main brush, side brush or wheels. Please clean up after shutdown.
Timed Cleaning
Doesn’t Work
• The battery level is low. Timed cleaning will be started when the remaining battery level is ≥ 20%
• The Dust bin is full. Please clean the Dust bin.
• The lter is clogged. Please clean or replace the lter.
• The main brush is entangled by foreign matter. So please clean the main brush.
Failure to Connect
to Wi-Fi
• The Wi-Fi signal is poor. Please make sure the vacuum cleaner is in a good Wi-Fi signal coverage area.
• Wi-Fi connection is abnormal. Please reset Wi-Fi and download the latest mobile app and try again.
• The password is entered incorrectly.
• The router is a 5G frequency band model, and this ROBOT VACUUM ONLY SUPPORTS THE 2.4G FREQUENCY BAND.