Dogtra ARC - Warranty and Repair Information; 2-Year Limited Warranty; Warranty Qualification Process; Warranty Exclusions

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WARRANTY AND REPAIR INFORMATION
2-Year Limited Lifetime Warranty
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both Parts and Labor on warranty repair services.
Accessories such as chargers, splitter cables, antennas, straps, and batteries are covered
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Parts only and does not cover Labor Fees and Accessories. All Shipping fees incurred,
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repair work, are the customer’s responsibility. Labor fees will be variable depending on
the extent of the work required. The Limited Lifetime Warranty expires 5 years after a
model is discontinued from production by Dogtra.
To Qualify for the Dogtra Warranty
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work under warranty. To register your Dogtra product, log onto our website at www.
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Registration must be completed within 30 days of purchase. If you do not have access
to a computer, you can call our toll free number at 1-888-811-9111, and one of our
customer service representatives will register the product for you. If you were unable to
register your product within 30 days of purchase, we will accept all products for repair
with a proof of purchase. We strongly recommend keeping the original receipt. If your
product is not registered and a proof of purchase is not available at the time of service,
Dogtra will estimate the age of the unit by the serial number. Serial number estimates
can differ from the actual purchase date. A serial number estimate is the only method of
determining an approximate date of purchase without product registration or a proof of
purchase.
Not Covered Under Warranty
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as a resold product.
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from us after 30 days from the date of purchase.
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Issues of replacement and refunds on units purchased less than 30 days from an
authorized dealer must be addressed to the dealer directly. If the products purchased
from an authorized dealer are after 30 days from the date of purchase, please send the
units to Dogtra for service and repair.
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RRD, and RR Deluxe, will not be covered. All replacement costs for either the
transmitter or receiver will be the owner’s responsibility.