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TROUBLESHOOTING GUIDE
1. My dog is not reacting to the receiver.
– Make sure the receiver and transmitter are turned on
by placing the two red dots together to turn on the
receiver until it illuminates.
– Make sure the collar strap is tight enough so both
contact points are touching the dog’s skin.
– The contact points may be too short for the dog. To
place an order for longer contact points that are more
appropriate for your dog, please call (888) 811-9111.
If you are already using the longest contact points
available, you might need to trim down the hair on the
dog’s neck so both contact points are touching the
dog’s skin.
– The intensity level may be too low for your dog. Keep
increasing the stimulation until the dog responds,
usually with neck movement, head shaking, looking over
its shoulder, etc. (response may be very subtle).
2. The test light comes on, but I do not feel any
stimulation.
– Your tolerance may be higher than your dogs. We
recommend placing both contact points on your inner
wrist, where the sensitivity is higher, in order to test the
unit.
– The battery may be low, so check the LED light for
battery life.
3. The transmitter has no range or stimulation is less
when the dog is farther away.
- The antenna(s) may be damaged. To order parts, please
contact customer service at (888) 811-9111 or go to
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