19
EN
FAQ
Problem Solutions
No water in the
clean water tank
1. Please check whether the water supply is cut o and the main water valve is open at home.
2. Please check whether the water pipes on the back of the base station are installed correctly.
3. Please check whether the main unit and the base station are properly connected.
4. Please check whether the controller assembly is properly connected.
If the issue persists, please contact the after-sales service team.
Abnormal pumping
of the used water
tank
1. Please take out the washboard, check whether there are blockages around the washboard, and clean it.
2. Please check whether the sealing cover of the main unit is installed in place, as the internal sealing is required for used water
drainage.
3. Please check whether the one-way valve assembly is installed correctly and the used water pipes are rmly inserted.
4. Check whether the seal on the used water tank is loose or not correctly installed, and manually reset it if so.
If the issue persists, please contact the after-sales service team.
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