To Next PageTo Next PageWhat to do if Dreame Vacuum Cleaner won't charge?
If your Dreame Vacuum Cleaner isn't charging, check that the base station is properly connected to power by ensuring both ends of the power cord are plugged in. Also, the charging contacts may have poor contact, so clean them. Finally, check for any foreign objects at the connector of the robot and remove them.
Why Dreame Vacuum Cleaner won't turn on?
Your Dreame Vacuum Cleaner might not be turning on because the battery is low. Try recharging the robot on the base. If that doesn't work, the battery temperature may be too low or too high. Ensure the appliance is operated between 32°F (0°C) and 104°F (40°C).
What to do if Dreame RCXE2 Vacuum Cleaner fails to connect to Wi-Fi?
If your Dreame Vacuum Cleaner can't connect to Wi-Fi, first ensure the Wi-Fi password is correct. Also, verify that the robot is connected to a 2.4 GHz Wi-Fi network, as it does not support 5 GHz connections. A weak Wi-Fi signal can also be the cause, so place the robot in an area with good coverage. If the issue persists, exit and re-enter the app, then try again.
Why Dreame RCXE2 Vacuum Cleaner cannot find base station?
If your Dreame Vacuum Cleaner can't find or return to the base station, make sure the base station is connected to power and hasn't been moved while the robot was away. If it was moved, place the robot onto the base station to charge. Too many obstructions around the base station can also cause issues, so place the base station in a more open area. If the robot is too far, manually place it on the base station. Also, wipe the signaling area on the base station to remove dust or debris.
What to do if Dreame RCXE2 Vacuum Cleaner gets stuck in front of the base station?
If your Dreame Vacuum Cleaner gets stuck in front of the base station, clear any obstructions within 5 cm on the left and right sides or within 1.5 m in front of the base station. If the floor in front of the base station is overly wet, clean the excess water. Moving the base station to a different place may also resolve the issue.
Why does Dreame RCXE2 noise increase?
An increase in noise while your Dreame Vacuum Cleaner is operating can be due to several factors. The dust box filter may be clogged, so clean or replace it. A hard object may be caught in the main brush or the dust box; check and remove any such objects. The main brush or side brush may also be tangled, so check for and remove any foreign objects. Also, switch the suction mode to Standard or Quiet.
How to fix Dreame Vacuum Cleaner that moves without following the set route?
If your Dreame Vacuum Cleaner moves without following the set route, make sure objects such as power cords and slippers are picked up. Wet, slippery surfaces may cause the main wheel to slip, so dry any wet areas before using the robot. Clean the line laser sensors and the AI visual sensor on the robot with a clean, soft, and dry cloth to keep them clean.
What to do if Dreame Vacuum Cleaner will not turn off?
If your Dreame Vacuum Cleaner won't turn off, move it from the base station, then press and hold the button for 3 seconds. If that doesn't work, press and hold the button for 10 seconds to forcibly turn it off. If the problem persists, please contact after-sales service.
Why is Dreame RCXE2 Vacuum Cleaner charging so slow?
The charging speed of your Dreame Vacuum Cleaner might be slow because it takes about 4.5 hours to fully charge when the battery is low. If you operate the robot at temperatures outside of the specified range, the charging speed will automatically slow down to extend the battery life. Also, the charging contacts on both the robot and the base may be dirty, so wipe them with a dry cloth.
Why Dreame RCXE2 misses rooms?
If your Dreame Vacuum Cleaner misses rooms, make sure the doors to those rooms are open. Also, check for thresholds higher than 2 cm at the doorway. If the area in front of the room is wet or slippery, try drying the floor before using the robot.
General| Brand | Dreame |
|---|---|
| Model | RCXE2 |
| Category | Vacuum Cleaner |
| Language | English |
