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Problem Solution
The robot will not
turn on.
The battery is low. Recharge the robot on the base and try again.
The temperature of the battery is too low or too high. It is recommended to operate the appliance at a temperature
between 32
℉
(0°C) and 104
℉
(40°C).
The robot will not
charge.
The base station is not connected to power, please make sure both ends of its power cord are correctly plugged in.
The contact between the charging contacts on the base station and the robot is poor, please clean the charging
contacts.
Check whether there is any foreign object at the connector of the robot and remove the foreign object if any.
The robot fails to
connect to Wi-Fi.
The Wi-Fi network password is incorrect. Make sure the password used to connect to your Wi-Fi network is correct.
The robot does not support a 5 GHz Wi-Fi connection. Make sure the robot is connected to a 2.4 GHz Wi-Fi connection.
The Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.
The robot may not be ready to be configured. Please exit and re-enter the app, and then try again as instructed.
The robot cannot
find and return to
the base station.
The base station is disconnected from power or moved when the robot is not on it. Please connect the base station to
the power supply or place the robot onto the base station to charge.
There are too many obstructions around the base station. Place the base station in a more open area.
Moving the robot may cause it to re-position itself, and it will recreate a map if re-positioning fails. If the robot is too far
from the base station, it might not be able to automatically return on its own, in which case you will need to manually
place the robot onto the base station.
Wipe the signaling area on the base station to remove dust or debris.
The robot gets
stuck in front of the
base station and
cannot return to it.
Clear any obstruction within 2" (5 cm) on the left and right sides or within 60" (1.5 m) in front of the base station to
prevent the robot from being blocked.
The route for returning to charge is blocked, e.g. the door is closed.
The robot may slip if the floor in front of the base station is overly wet. If so, clean the excess water before trying again.
It is recommended to move the base station to a dierent place and try again.
TroubleshootingRoutine Maintenance
Charging Contacts
Clean the charging contacts and the signaling area of the base station with a
soft and dry cloth.
Auto-empty Vents
Clean the auto-empty vents of the robot and the base station with a soft
and dry cloth.
Mop Pad
Remove the mop pad from the mop pad holder to replace it.
Cleaning Solution Adding Inlet
If the cleaning solution adding inlet is dirty, wipe it with a soft and dry cloth.
Battery
The robot contains a high-performance lithium-ion battery pack. Make
sure that the battery remains well-charged for daily use to maintain
optimal battery performance. If the robot is not used for an extended
period of time, turn it o and put it away. To prevent damages from
over-discharging, charge the robot at least once every three months.
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