23
EN
FAQ
Problem Solution
The robot will not
resume cleaning after
charging.
Make sure that the robot is not set to the Do Not Disturb (DND) mode, which will prevent it from resuming cleaning.
The robot will not resume cleaning after you manually return the robot to the base station to charge, which includes
manually placing the robot on the base station or sending the robot to charge via the app or the robot itself.
The station cannot
automatically empty
the dust bin.
Check whether the dust collection bag in the dust cabinet is full.
If the dust collection bag is not full, check whether there is any obstruction at the auto-empty vents of the robot, the base
station, or the dust bin. If any, clean the blocked part in time.
The water level in
the washboard is
abnormal.
Check whether the seal on the used water tank is loose or not correctly installed, and manually reset it if so.
Gently press down on the used water tank to make sure it is installed correctly.
Remove the washboard and check whether the sewage drain is blocked and clean it.
Check the cleaner. Do not add any liquid other than the ocially-approved cleaner.
If the problem persists, please contact the after-sales service team.
For additional services, please contact us via aftersales@dreame.tech
Website: https://global.dreametech.com
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