Section 9: Testing & Troubleshooting
49
Trouble [4] Failure to Communicate
Panel fails to communicate one or more
events to central station
Connect a headset to TIP and RING of the control panel. Monitor for
the following conditions:
• Continuous dial tone
• Reverse TIP and RING
• Recorded operator message comes on
• Verify correct phone number is programmed
• Dial the number programmed using a regular telephone to
determine if a [9] must be dialed or if 800 service is blocked.
• Panel does not respond to handshakes.
• Verify the format programmed is supported by the central
station.
• Panel transmits data multiple times without receiving a
handshake
• Verify that the account number and reporting codes are
correctly programmed.
NOTE:
Contact ID and Pulse formats
• Program a HEX [A] to transmit a digit [0]
SIA format
• Program a digit [0] to transmit a digit [0]
Trouble [5] Zone Fault Press [5] to determine specific zones with a Fault trouble
Hard-wired zone fault condition present.
A short circuit is present on one or more
zones with double end-of-line resistors
enabled
• Remove the wire leads from I/O and COM terminals and
measure the resistance of the wire leads.
Connect a 5.6K resistor (Green, Blue, Red) across the I/O and
COM terminals. Verify the trouble condition clears.
One or more wireless devices have not
checked in within the programmed time
• Perform a Module Placement Test – Program Section [904] and
verify the wireless device is in a good location.
• If bad test results occur, test the wireless device in another
location
• If the wireless device now tests good, the original mounting
location is bad
• If the wireless device continues to give bad test results
replace the wireless device.
Trouble [6] Zone Tamper Press [6] to determine specific zones with a Tamper trouble
An open circuit is present on one or
more zones with double end-of-line
resistors enabled
• Remove the wire leads from I/O and COM terminals and
measure the resistance of the wire leads.
• Connect a 5.6K resistor (Green, Blue, Red) across the I/O and
COM terminals.
• Verify the trouble condition clears.
A tamper condition is present on one or
more wireless devices
• Ensure device cover is secure
• Ensure device is correctly mounted for wall tamper operation
• Violate, then restore the tamper:
• If tamper condition persists then replace wireless device
Trouble [7] Wireless Device Low Battery Press [7] to scroll through specific devices with a Low Battery Trouble
1st press
– Wireless Zones
2nd press
– Wireless Keys
One or more wireless devices has a low
battery
NOTE: The event will not be logged to
the event buffer until the wireless device
low battery delay time expires
Program Section [377] Opt 9
Replace Battery
• Verify zone operation
• Verify that tamper and low battery condition is cleared and
reported
NOTE: Replacing batteries will cause a tamper. Replacing cover will
restore the tamper causing the associated reporting codes to be sent
to the Central Station.
Trouble [8] Loss of Clock/Date
The main panel internal clock is not set
To program the time and date:
• Enter [✱][6][Master Code] then Press [1]
• Enter the time and date (in military) using the following format:
HH:MM MM/DD/YY
Example.
For 6:00 pm, Nov. 30, 2007
Enter: [18] [00] [11] [30] [07]
WWW.DIYALARMFORUM.COM
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