Dupray Neat User Manual

14
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE SOLUTION
Unit fails to heat up. The status indi-
cator
2
does not illuminate when
power button
1
is pressed.
Unit is not plugged in. Plug the power cord into an
electrical outlet.
Household circuit breaker /ground
fault interrupter has tripped or
blown a fuse.
Reset circuit breaker / ground fault
interrupter, or replace fuse. If you
need assistance contact a licensed
electrician.
Unit is damaged or otherwise in
need of repair.
Immediately cease usage and
unplug. Contact consumer service
for further assistance.
Unit fails to heat up. The status
indicator
2
does illuminate orange
when power button
1
is pressed.
Boiler is empty. Refer to filling with water section
page 6.
Mineral build-up in unit. Refer to cleaning the boiler section
on page 13.
Unit is damaged or otherwise in
need of repair.
Immediately cease usage and un-
plug. Contact consumer service for
further assistance.
Steam output is weak or
intermittent.
Water level in boiler is running low. Refer to refilling with water page 6.
Mineral build-up in unit. Refer to cleaning the boiler section
on page 13.
Excessive amount of water in steam.
Note: Unit produces condensation -
it is normal for steam to contain
some amount of water.
Water condensation in steam hose
or steam hose is cold.
Point steam hose towards sink, tub
or ground and shake while pressing
steam release trigger
4
. Continue
until excess water is released.
During use the steam hose will heat
up and remove the condensation.
Unit is not heated to full operating
temperature.
Wait until the status indicator
2
turns to green.
Accessories do not stay firmly
connected to steam hose.
Accessories not properly installed. Check to make sure that accessories
are properly connected, per proce-
dures on page 8.
Floor surfaces appear cloudy or
streaky aer steaming.
Microfiber pad is dirty. Replace microfiber pad with a clean
one.
Hard water residue on floor or old
soap residue remaining.
Switch to distilled or de-mineralized
water. Old soap residue should go
away aer a few passes.

Dupray Neat Specifications

General

Heating Time	7 minutes
Steam Temperature	275°F (135°C)
Power	1500 W
Steam Time	up to 50 minutes
Tank Capacity	1.5 liters
Steam Pressure	50 PSI (3.5 bar)
Cord Length	16 ft (5 m)
Accessories	floor tool