Duux Edge - FAQ and Troubleshooting; Warranty Details and Claims

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10. FAQ
Errorcode Possible cause Possible solution
E0 The NTC is disconnected. Please contact a certied Duux service provider.
E1 The NTC has short circuited. Please contact a certied Duux service provider.
E2 The tip-over switch has been
triggered.
Disconnect the product from the power source. Place the
product upright on a stable and at surface. Connect the
product to the power source.
If problems persist, please contact your supplier.
11. Warranty
Duux products have a 24-month guarantee from the time of purchase, provided that they are installed
and maintained correctly as indicated in this user manual. Warranty will be void if the product has been
improperly operated, stored or used other than described in this manual. This includes opening the device
and water damage.
Claims under the guarantee must always be made via the supplier of your Duux product. Products with a
defect caused by the production process and within the guarantee period after purchase will be assessed
by Duux.
If you notice a defect, please first consult the user manual and the online FAQ at www.duux.com.