Owner’s Manual – Prodigy 5
18
H1651 1651 Rev. G
Warranty
Dux Hot Water Unit
Manufactured by Dux Manufactur-
ing Limited (“Dux”)
Terms of Warranty and Replace-
ment Guarantee
All Prodigy 5 water heaters
manufactured and sold after 1 January
2011 are backed by a comprehensive
one (1) year full parts and labour
warranty (conditions apply – see below).
Furthermore, the Prodigy 5 tank
includes a guarantee to replace your
hot water unit or ue if the inner cylinder
or ue fails within ten (10) years,
including labour for the rst ve (5) years
(conditions apply – see below).
The terms of the Warranty and
replacement guarantee are set out
below.
1 Year Comprehensive Warranty
Your Prodigy 5 hot water system and
its components are covered by a one
(1) year (parts and labour) warranty
against defective factory materials or
workmanship from the date your hot
water unit is installed or two (2) years
from date of manufacture, whichever
occurs rst.
10 Year Replacement Guarantee
a. If an inner cylinder or ue fails on a
Dux hot water unit within a further
four (4) years after the end of the
initial one (1) year warranty period,
Dux will provide a free replacement
hot water unit or ue at the nearest
approved Dux agent or Dux ofce to
the owner’s home (including labour).
b. If an inner cylinder or ue fails on
a Dux hot water unit fails within a
further ve (5) years after the end
of the rst ve (5) year warranty
period, Dux will provide a free
replacement hot water unit or ue
at the nearest approved Dux agent
or Dux ofce to the owner’s home
(not including labour).
During the 10 Year replacement
guarantee, the transport, installation
and labour costs of delivering the
replacement hot water unit and
removing and replacing the existing
hot water unit with the replacement hot
water unit will be the respon-sibility of
the owner of the existing hot water unit.
Scope of Warranty and Replace-
ment Guarantee
In addition to the guarantees implied
by the Australian Consumer Law
(“ACL”), Dux provides a warranty for the
periods of time set out above (1 year
plus a further 9 years), after the date of
installation (or manufacture) of the hot
water heater (“the Unit”), that the Unit is
free from all defects in factory materials
or workmanship under normal use.
If the Unit fails to conform to this
warranty during the applicable period,