EASYPRINT Communicator II

Questions and Answers

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Randy IngramAug 14, 2025
How to fix poor print quality on my EASYPRINT Communicator II Printer?
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  Lisa SandersAug 14, 2025
  Poor print quality on your EASYPRINT Printer can stem from several factors: * A dirty print head: Clean it using Cleaning Pens (P/N VPR0223), Cleaning Fluid (P/N WJ-111), and Print Head Cleaning Wipes (P/N MT25215). Ensure the print head cools before cleaning to prevent damage. * A dirty, worn, or misaligned print platen/roller: Produce a full-size test print to assess the print quality. * The ribbon not advancing correctly: Clean the ribbon rollers and ensure the ribbon is loaded correctly. * Incorrect ribbon placement: Make sure the ribbon fits correctly over the top of the print head guide roller(s).
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amanda72Aug 17, 2025
What to do if my EASYPRINT Printer display shows “Ribbon error”?
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  Michelle DavisAug 18, 2025
  If your EASYPRINT Printer displays a “Ribbon error” message, it means a sensor within the printer is detecting an issue with the ribbon usage. Check the ribbon path to ensure it is correctly loaded. Also, verify there is no slack in the ribbon and that the ribbon core isn't slipping on the re-winder. Lastly, make sure the pressure isn't too high, as this can cause the print head to burn through the ribbon.
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Shelby AnthonyAug 25, 2025
What to do if print rubs off easily from EASYPRINT Communicator II Printer?
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  doughertyandreaAug 25, 2025
  If the print on your EASYPRINT Printer rubs off easily, it could be due to a lack of energy reaching the print head or a mismatch between the ribbon and substrate. Try increasing the contrast and, in extreme cases, the head heater. If the problem persists, consult your local Easyprint distributor for ribbon advice, as the ribbon/substrate may be mismatched.
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kelleybrentAug 27, 2025
Why does my EASYPRINT Printer constantly show ribbon error?
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  kimberly34Aug 27, 2025
  If your EASYPRINT Printer constantly displays a ribbon error, first ensure you are using an original Easyprint ribbon, as the ribbon core may have an incorrect specification. If the issue persists, the sensor arm may be defective. Verify the sensors using the sensor test located in the diagnostics menu.
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Stacy MaldonadoAug 30, 2025
How to prevent print smudges on EASYPRINT Communicator II Printer?
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  Rebecca AguirreAug 31, 2025
  If your EASYPRINT Printer's prints are smudging, reduce the Contrast value setting. This compensates for extra friction forces applied to the ribbon during printing, decreasing the heat and preventing smudging.
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Shelly EdwardsSep 3, 2025
What causes ribbon creasing in EASYPRINT Communicator II Printer?
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  Randy MurphySep 3, 2025
  Ribbon creasing in your EASYPRINT Printer can be caused by: * Bent ribbon guide pins: Remove and replace the guide pin. * A bent peel off roller: Remove and replace the peel bar. * Poor print platen/roller alignment.
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Richard BrownSep 6, 2025
What does “print head interface not done” mean on EASYPRINT Communicator II Printer?
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  Nicholas ButlerSep 6, 2025
  If the display of your EASYPRINT Printer shows “print head interface not done”, the print speed is likely set too high. For Compact 32d, 32c, and 53c models, the print speed is above 600mm/sec, and for Communicator II models, it's above 1000mm/sec. To resolve this, go to Global Print Settings in CM and tick Fast Mode.
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Jason BrownSep 10, 2025
What does “Temperature too low” mean on EASYPRINT Printer display?
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  Martin JacksonSep 10, 2025
  If your EASYPRINT Printer displays “Temperature too low”, it indicates that the print head thermistor has detected that the print head hasn't reached the correct temperature. This suggests a fault with the print head thermistor, print head cable, or one of the connectors. It can also occur if the print head heater is activated but defective.
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Jane DillonNov 19, 2025
How to troubleshoot no print issue on EASYPRINT Communicator II Printer?
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  Jerry KnightNov 19, 2025
  If your EASYPRINT Printer seems to be working, but no information is being printed, consider the following: * Check if a valid message is selected for printing. * Verify the print speed and contrast values are appropriate for the thermal ribbon and substrate you are using. * Ensure the print head is making full contact with the print platen/roller across its entire width. * Confirm the correct ribbon is loaded with the inked surface facing away from the print head and that it is advancing correctly. * For continuous printers, check that the encoder signal is providing the correct speed information. * The print head may be faulty. * Make sure the printer is ready to print, as the print head retracts when the printer is not ready. * For Communicator II models, check that the...

Summary

Part 1: Health and Safety

General Safety Precautions

Read this section before operating the machine for general safety guidelines applicable to all printer variants.

Hazard Information and Warning Notices

Details warning signs, lethal voltages, and specific warnings for handling printers and components.

Part 2: Description and Installation

Mechanical Installation Requirements

Ensures availability of services and control signals, and details bracket types for installation.

Connecting Cables and I;O

Communicator II Printer Setup

Ribbon Installation and Threading

Printer Final Setup and Calibration

Final steps for setting up printers, including calibration, print head optimization, and speed profiling.

Part 3: Operation

Printer Start-Up Procedures

How to start up Compact and Communicator II printers via Touchscreen or PC/laptop.

Printer Shut Down Procedures

Message Management

Creating New Messages

Steps to open the Message Editor and add items like Text, Barcode, Image, and Line/Shape.

Using Variables (Clock, Counter)

Selecting and Editing Messages

Procedures for selecting existing messages and editing their content and properties.

Adjusting Printing Parameters

Setting global print parameters like quality, economy, speed, and ribbon features.

Alert Configuration and Error Lists

Configuring alerts, viewing error codes, and troubleshooting common printer issues.

Part 4: Maintenance, Service, and Fault Finding

Preventative Maintenance Procedures

Covers front cover sensor, ignoring sensor, rear cover, and vertical print head calibration.

Print Head Cleaning

Instructions for cleaning the print head to prolong its life and maintain print quality.

Replacing the Print Head

Step-by-step procedure for replacing the print head on Compact 32d, 32c, 53c printers.

Print Head Resistance Setting

Replacing Print Head on Communicator II

Detailed procedure for replacing the print head assembly on the Communicator II printer.

Replacing the Print Head Actuator

Procedure for changing the print head actuator mechanism on Compact 32d, 32c, 53c printers.

Adjusting Print Head Angle

Replacing the Capstan Roller

Changing the Drive Belt (Compact 32 d, 32 c, 53 c)

Changing Printer Configuration (Left;Right Hand)

Fault Finding Guide

Troubleshooting common printer issues, sensor tests, and error/warning lists.

Compact 32 d, 32 c, 53 c Sensor Test

Communicator II Sensor Test

Errors and Warnings

Configuring alerts, viewing error codes, and troubleshooting common printer issues.

Troubleshooting Guide: Print Problems

Checks for settings and conditions to resolve print quality issues.

Print Quality and Print Head Issues

Troubleshooting common problems like no information printed, poor print quality, and print head issues.