Q. How often should I turn the mattress?
A. When a bed is in a sitting position most of the occupant’s weight is concentrated on a small
area, which might cause a depression. All mattresses should be rotated from head to foot once a
month. This simple task will give the mattress an opportunity to recover. Customers with dual beds
should also move mattresses from one side of the bed to the other periodically to further vary the
areas of highest use between users. When the bed is not in use, return the bed to the flat position.
This will allow the mattress to wear longer.
Q. My mattress is making a swishing sound. Is this normal?
A.
Sometimes with a new bed the texture of the mattress ticking rubbing against the texture
of the base cover will produce a corduroy or bumping effect when the bed is raised or lowered.
This effect will soon wear off with use. If it must be stopped immediately, a piece of foam or rug
gripper can be inserted between the mattress and the base as a temporary solution.
Q. Is there a difference between an adjustable mattress and a traditional flat bed mattress?
A. Yes. Adjustable mattresses are constructed differently from flat bed mattresses to allow
them to bend and adjust continually over years of use. Adjustable mattresses are created with a
soft edge to allow it to bend and conform to the adjusted base unit. Repeated and lengthy
sitting on the edge of your mattress will cause the mattress to deform more rapidly than flat
mattresses. Therefore, you should not spend prolonged periods of time sitting on the edge of
your bed/mattress. This could constitute misuse and void the limited warranty.
Q. Why does my mattress not match the size of the base?
A. The mattress sizes may appear to be shorter by as much as a couple of inches across the
mattress. It will conform closer to size as it breaks in.
Q. Do I need to use a surge protector?
A. YES. Failure to use a surge protection device (not included) could compromise safety or cause
product malfunction. Using a surge protector may save you money on service calls or repairs.
FREQUENTLY ASKED QUESTIONS
DON’T sit on edge of bed
DO sit back from mattress edge
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