Q. Why doesn’t my bed glide back towards the wall when I raise the head?
A.
Our Headboard Glider brand electronic controls only come on our Platinum model bed.
If your bed raises but does not glide back towards the wall at the same time then you purchased
one of our other model beds. You can check your sales contract or call us at 18005235383 to
verify your model.
Q.
Why won’t my sheets stay on my bed?
A. There are two reasons you may be having trouble with your sheets. Our top selling models
come with mattresses that are 12 inches deep. Most beds on the market today are 12 to 15
inches deep. If your prior bed was more than 7 years old your sheets may not fit properly. When
purchasing sheets be sure to order sheets commonly referred to as “deep pocket” sheets or sheets
that state they are 15” deep. Alternatively, if you purchased an extralong sleep system you will
need to purchase extra long sheets. People who are taller than 5’10” in height are recommended
to purchase an extra long sleep system so that when the head and foot of the bed are raised the
head and feet of the taller person are fully supported. You can find the exact measurements of
your bed on your Purchase Agreement or by calling us at 18005235383.
Q. Where can I buy linens for my bed?
A. With the exception of a dual queen bed you can buy linens anywhere linens are sold.
If you purchased an extra long (XL) bed make sure to purchase XL fitted sheets. If you purchased
a dual queen bed please contact us at 18005235383 for linens.
Q.
Do I have to pay for a service call?
A. It depends on the model purchased and age of the bed. You can find your warranty
information on the documents signed at the time of purchase or by calling us at 18005235383.
NOTE: Raising or lowering the bed height, attaching headboards, and other nonmechanical
related issues are not covered under the warranty. Easy Rest will assist customers with these
issues if desired at the prevailing labor and service rates.
FREQUENTLY ASKED QUESTIONS
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