ECOSTAR ECO 400 - 2 Terms of Warranty; Out of Warranty Conditions

08.03.2024 Rev. 00
6
2. TERMS OF WARRANTY
Main and auxiliary equipment and all components used in Ecostar heavy oıl burners are guaranteed
for 1 year by TERMO ISI SİST. A.Ş starting from the date of commissioning under the maintenance,
adjustment, operating conditions and relevant mechanic, chemical and thermal effects explained herein.
Please note that this warranty is only valid if the device(s) is commissioned and maintained by our
authorized services.
Our company reserves the right to make any modifications on the product and all instructions
thereof for improvement purposes.
2.1.Out of Warranty Conditions
 Any damage arising out of or in relation to customers’ non-compliance to their responsibilities with
regards to installation, commissioning, operation and maintenance,
 Any damage arising out of or in relation to commissioning, repairs and maintenance carried out by
unauthorized services,
 Any damage that may occur during transportation or storage of the product,
 Not preserving the product in its original packaging until the installation stage,
 Incorrect and poor electrical connections, Failures due to incorrect voltage applications, frequent
repetition of voltage fluctuations,
 Any damage that may occur as a result of incorrect fuel usage or, foreign substances in the fuel used
or using of the product without any fuel,
 Any damage that may occur due to foreign particles entered into the product during installation and
operation,
 Failures due to incorrect device selection,
 Any damage to unit due to natural disasters,
 Devices without any warranty certificates,
 Warranty Certificates without the stamp and signature of the authorized dealer or service,
 Devices with any falsification on the warranty certificate or without an original serial number.
 The risks during transportation of device under the responsibility of customer belong to the
customer.
 Presence of misuse faults are indicated in the reports issued by authorized service stations or our
authorized agent, dealer, representative or our factory in case of unavailability of authorized service
stations.
 Customers may apply consumer protection arbitrator committee with regards to this report and
request for an expert report.