ECOVACS DEEBOT OZMO 960

Questions and Answers

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robbinsanthonyAug 15, 2025
Why is my ECOVACS DEEBOT OZMO 960 Vacuum Cleaner DEEBOT not charging?
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  tonya21Aug 15, 2025
  If your ECOVACS Vacuum Cleaner, DEEBOT, isn't charging, there might be several reasons. First, ensure that DEEBOT is switched ON. Check that the robot's Charging Contacts are connected to the Docking Station Pins and that the Power Cord is firmly connected to the Docking Station, which should also be connected to the power supply. If the battery is completely discharged, please contact Customer Care for assistance.
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Linda ConwayAug 18, 2025
Why does my ECOVACS DEEBOT OZMO 960 DEEBOT miss spots or repeat cleaning?
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  Jordan GarciaAug 18, 2025
  If your ECOVACS Vacuum Cleaner DEEBOT is missing spots or repeating areas, it could be due to several factors. Ensure the floor is free of obstructions like power cords and small objects. Avoid manually moving or blocking DEEBOT during cleaning. Also, make sure floor wax is dry if you have polished floors. Clear any obstacles blocking the LDS. Tidy up the area to be cleaned by putting furniture and small objects in their proper place.
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Amanda SavageAug 21, 2025
What to do if ECOVACS DEEBOT OZMO 960 DEEBOT cannot return to the Docking Station?
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  fieldsritaAug 22, 2025
  If your ECOVACS Vacuum Cleaner DEEBOT cannot return to the Docking Station, consider these points: * Ensure the Docking Station is correctly connected. * Avoid moving the Docking Station during cleaning. * Do not pause DEEBOT for more than 90 minutes. * Make sure DEEBOT starts cleaning from the Docking Station. * Remove any tangles (electrical wires, curtains, carpet fringing, etc.) and restart DEEBOT.
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Jacob JohnsonAug 25, 2025
Why is my ECOVACS DEEBOT OZMO 960 Vacuum Cleaner DEEBOT not connecting to Wi-Fi?
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  michelleleeAug 26, 2025
  If your ECOVACS Vacuum Cleaner DEEBOT is not able to connect to the home Wi-Fi network, verify that you've entered the correct Wi-Fi username and password. Ensure you have downloaded and installed the ECOVACS Home App. Make sure DEEBOT is within range of your home Wi-Fi signal and that it is connected to a 2.4 GHz Wi-Fi network, as it does not support 5 GHz Wi-Fi. Turn ON Power Switch. Press the RESET Button. DEEBOT is ready for network setup when its Wi-Fi Indicator light flashes slowly. Also, ensure your smartphone’s operating system is updated to iOS 9.0 and above, or Android 4.0 and above.
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Brenda MartinezAug 28, 2025
Why does ECOVACS DEEBOT OZMO 960 Vacuum Cleaner DEEBOT return to the Docking Station too early?
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  jill42Aug 28, 2025
  If your ECOVACS Vacuum Cleaner, DEEBOT, returns to the Docking Station before finishing, this could be because the battery is low, causing it to switch to Recharge Mode. Enable the Continuous Cleaning function in the ECOVACS HOME App to allow DEEBOT to resume cleaning after recharging. Clear obstacles like furniture, and place the Docking Station against the wall of a central room.
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Lauren CobbAug 31, 2025
Why AIVI Visual Detection Sensor cannot recognize objects on ECOVACS Vacuum Cleaner?
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  Kimberly HillSep 1, 2025
  If the AIVI Visual Detection Sensor on your ECOVACS Vacuum Cleaner DEEBOT isn't recognizing objects, ensure the cleaning area is well-lit. Clean the lens with a soft cloth to remove dirt or blockages. Keep in mind that the optimal distance for object identification is 50 cm (19.7 inches).
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John AndersonSep 4, 2025
Why does my ECOVACS DEEBOT OZMO 960 DEEBOT not clean at the scheduled time?
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  Cathy RomeroSep 4, 2025
  If your ECOVACS Vacuum Cleaner DEEBOT doesn't clean automatically at the scheduled time, check if the Time Scheduling function is enabled in the ECOVACS Home App. Also, make sure DEEBOT is switched ON and connected to the Docking Station to ensure it has a full battery.
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fcallahanSep 7, 2025
Why is water not coming out of the Reservoir of ECOVACS Vacuum Cleaner DEEBOT?
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  davidlongSep 7, 2025
  If the water isn't coming out of the Reservoir when your ECOVACS Vacuum Cleaner DEEBOT is mopping, the water inlet filter on the bottom of the Reservoir may be clogged. Unscrew the water inlet and clean the filter.
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Maria RomeroSep 12, 2025
Why is my ECOVACS DEEBOT OZMO 960 DEEBOT so noisy?
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  Olivia GreenSep 12, 2025
  If your ECOVACS Vacuum Cleaner DEEBOT is making too much noise, it may be tangled or blocked with debris. Clean DEEBOT and restart it. If the issue continues, please contact Customer Care.