Why do the Dual Side Brushes on my ECOVACS Vacuum Cleaner DEEBOT drop out of place?
If your ECOVACS Vacuum Cleaner, DEEBOT, has Dual Side Brushes that drop out of place during use, it is likely that the Dual Side Brushes are not properly installed. Ensure that the Dual Side Brushes click into place when installing.
Why can't the Mopping Pad be lifted automatically on my ECOVACS DEEBOT T20 OMNI DEEBOT?
If the Mopping Pad of your ECOVACS Vacuum Cleaner, DEEBOT, can’t be lifted automatically, it could be entangled or stuck by foreign objects. Remove any foreign objects. If the Mopping Pad falls off, reinstall it until you hear a “click” when the Mopping Pad Plates is properly installed.
What to do if the driving wheels are blocked on my ECOVACS DEEBOT T20 OMNI DEEBOT?
If the Driving wheels of your ECOVACS Vacuum Cleaner, DEEBOT, are blocked, it is likely due to foreign objects. Rotate and press the driving wheels to check for any wrapped or stuck foreign objects. Clean any foreign objects found. If the problem persists, contact Customer Care for help.
Why can't I enable Child Lock on my ECOVACS DEEBOT T20 OMNI DEEBOT?
If you are unable to enable Child Lock on your ECOVACS Vacuum Cleaner, DEEBOT, there may be communication interruption between the Station and DEEBOT due to long distance or many partition walls. Move DEEBOT near the Station to ensure smooth communication, and then enable Child Lock.
What to do if ECOVACS Vacuum Cleaner DEEBOT does not respond to the Station instruction?
If your ECOVACS Vacuum Cleaner, DEEBOT, does not respond to the Station instruction, DEEBOT may be too far away from the Station. If it is beyond the available distance, the ECOVACS HOME App can be used to operate DEEBOT. DEEBOT and the Station may not be paired. Unplug the Station and wait for 10 seconds to plug it in again. Power off the robot and then turn it back on. Manually push the robot up to the Station, and ensure that the charging pins are correctly connected. Then, DEEBOT will start charging, and voice prompts pairing successful.
Why can't the Mopping Pad Plate rotate on my ECOVACS Vacuum Cleaner DEEBOT?
If the Mopping Pad Plate of your ECOVACS Vacuum Cleaner, DEEBOT, cannot rotate, it is likely that the Mopping Pad Plate is blocked by foreign objects. Clean the foreign objects.
Why is my ECOVACS Vacuum Cleaner DEEBOT leaking ash during operation?
If ash leakage occurs during the operation of your ECOVACS Vacuum Cleaner, DEEBOT, the outlet of the Dust Bin may be blocked by foreign objects. Remove the Dust Bin and clean any foreign objects from the outlet.
Why is the inner side of the Dust Collection Cabin of my ECOVACS DEEBOT T20 OMNI DEEBOT dirty?
If the inner side of the Dust Collection Cabin of your ECOVACS Vacuum Cleaner, DEEBOT, is dirty, it may be because fine particles are absorbed through the Dust Bag. Clean the inner side of the Dust Collection Cabin. Also, the Dust Bag may be broken. Check the Dust Bag and replace it if necessary.
Why is my ECOVACS DEEBOT T20 OMNI Vacuum Cleaner DEEBOT showing no signal and unable to return to the Station?
If your ECOVACS Vacuum Cleaner, DEEBOT, is showing no signal and is unable to return to the Station, the Station may be incorrectly placed. Place the Station correctly according to the instructions. Check whether the Station is connected to power supply and do not manually move the Station. It is recommended that DEEBOT start cleaning from the Station. Ensure that the charging route is clear.
Why is my ECOVACS Vacuum Cleaner DEEBOT unable to charge?
If your ECOVACS Vacuum Cleaner, DEEBOT, is unable to charge, first, ensure that DEEBOT is switched ON. Second, check that DEEBOT's Charging Contacts are properly connected to the Station Pins and that the AUTO Mode Button is flashing. Also, inspect both DEEBOT'S Charging Contacts and the Station for any dirt and clean them if necessary. Make sure the Station is properly connected to the power supply. Finally, if DEEBOT has not been used for a long time, it is recommended to use it regularly.
Essential safety guidelines for appliance operation, including child use and hazard avoidance.
EU directives, waste electrical/electronic equipment, and battery disposal guidance.
UK regulations, waste electrical/electronic equipment, and battery disposal guidance.
Compliance statements for RoHS and Radio Equipment directives.
UK regulations on hazardous substances and radio equipment.
List of all items included in the product package.
Visual identification of robot components and features from the top.
Visual identification of robot components and features from the bottom.
Components related to the mopping pad attachment.
Visual identification of OMNI Station components.
Visual identification of the dust bag component.
Explanations of various sensors and their functions on the robot.
Initial setup and recommendations before first use.
Introduction to the mobile app for controlling the DEEBOT.
Requirements and steps for connecting the DEEBOT to Wi-Fi.
Instructions for assembling and placing the OMNI Station for charging.
How to start, pause, wake up, and recall the DEEBOT.
Using the OMNI Station for starting/pausing and returning the DEEBOT.
Steps for attaching mopping pads and initiating the mopping process.
Recommended maintenance frequencies for robot parts and station components.
Instructions for cleaning and maintaining the dust bin and filter.
Instructions for cleaning the floating rubber brush and dual side brushes.
Guidance on cleaning various other robot components.
Steps for cleaning the OMNI Station's tanks and sink.
Instructions for replacing and maintaining the dust bag.
Instructions for removing, washing, and installing the filter.
Recommendations for storing the DEEBOT when not in use.
Solutions for problems connecting to the ECOVACS HOME App.
Troubleshooting for map loss and incorrect cleaning routes.
Solutions for DEEBOT not charging or returning to the station.
Addressing loud operation and mode-related problems.
Solutions for DEEBOT getting stuck or encountering obstacles.
Troubleshooting dust bin not emptying or station errors.
Addressing issues with mopping pad rotation, child lock, and driving wheels.
Solutions for water draining problems and mopping pad lifting errors.
Details on model, rated input/output, power, and frequency bands.
General| Shape | Round |
|---|---|
| Product color | White |
| Remotely operated | Yes |
| Dust container type | Bagless |
| Package type | Box |
| Package depth | 486 mm |
| Package width | 533 mm |
| Package height | 642 mm |
| Package weight | 23200 g |
| Brush type | Roller brush & Side brush |
| Noise level | 69 dB |
| Navigation type | TrueMapping 2.0 |
| Number of programs | 4 |
| Dust capacity (total) | 0.3 L |
| Base station functions | Charging |
| HEPA filtration system | - |
| Vacuum cleaner programs | Area, Auto, Manual |
| Suction power | 6000 Pa |
| Charging time | 6.5 h |
| Battery voltage | 14.8 V |
| Battery capacity | 5200 mAh |
| Number of battery cells | 8 |
| Power consumption (typical) | 45 W |
Weight and Dimensions| Height | 103.5 mm |
|---|---|
| Weight | 4400 g |
| Diameter | 362 mm |
| Base station weight | 14000 g |
| Base station dimensions (W x D x H) | 448 x 430 x 578 mm |
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