41 EN
No. Malfunction Possible Causes Solutions
18 Mopping Pad Plate cannot rotate�
The Mopping Pad Plate is blocked by foreign
objects�
Clean the foreign objects�
Mopping Pad Plate is not correctly installed�
Please install Mopping Pad Plate correctly� A sound of Click means
properly installation�
19
DEEBOT does not respond to the
Station instruction�
DEEBOT is not in the Station�
Please make sure DEEBOT is in the Station�
20 Driving wheels are blocked� Driving wheels are blocked by foreign objects�
Please rotate and press the driving wheels to check whether there
is any foreign object wrapped or stuck� If there is any foreign object,
please clean it in time� If this problem persists, please contact
Customer Care for help�
21
When the water in the Cleaning
Sink is full and cannot be drained
out, the voice reports that the
Cleaning Sink is full�
The Dirty Water Tank is not properly installed� Tap down on the Dirty Water Tank to ensure it is properly installed�
The sealing plugs in the Dirty Water Tank is not
installed properly�
Make sure to check that the sealing plugs are properly installed�
The Station cannot drain water normally�
Long press
to see whether the Station can properly draw the
water� If the water is successfully drawn, wipe dry the Water Overow
Sensor of the Cleaning Sink� If the Station fails to draw the water,
check between the Dirty Water Tank and the Station for foreign object
and clean it�
The suction port of the Cleaning Sink is blocked by
foreign object�
Ensure that there is no foreign object in the suction port of the
Cleaning Sink �
The voice prompt still exists after trying the above
solutions�
Unplug the Station and plug it again� If this problem persists, please
contact Customer Care for help�
The Cleaning Sink and Base Filter are dirty� Wash the Cleaning Sink and Base Filter with clean water�
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