How to fix ECOVACS DLX13 DEEBOT not charging?
If your DEEBOT isn't charging, first ensure it's switched ON. Then, check that the robot's charging contacts are properly connected to the docking station pins and that the power cord is firmly connected to the docking station and the docking station is connected to the power supply. If the battery is completely discharged, please contact Customer Care for help.
Why is my ECOVACS DLX13 Vacuum Cleaner DEEBOT not connecting to Wi-Fi?
If your DEEBOT is unable to connect to your home Wi-Fi network, there might be several reasons: * You may have entered an incorrect Wi-Fi username or password, so ensure you enter the correct credentials. * You may have installed the incorrect app, so download and install the ECOVACS HOME App. * The DEEBOT might be out of range of your home Wi-Fi signal, so move it closer. * Network setup might have started before DEEBOT was ready. Turn ON the Power Switch and press the RESET Button. DEEBOT is ready for network setup when its Wi-Fi Indicator light flashes slowly. * DEEBOT does not support 5 GHz Wi-Fi. Make sure the robot has been connected with a 2.4 GHz Wi-Fi network.
What to do if ECOVACS Vacuum Cleaner DEEBOT cannot return to Docking Station?
If your DEEBOT cannot return to the Docking Station, ensure the Docking Station is correctly connected. Avoid manually moving the Docking Station during cleaning and pausing the DEEBOT for more than 90 minutes. Also, ensure the DEEBOT starts cleaning from the Docking Station.
Why does ECOVACS Vacuum Cleaner DEEBOT return to Docking Station before finishing?
DEEBOT may return to the Docking Station before finishing cleaning due to several reasons. Working time varies according to floor surface, room complexity and the Cleaning Mode selected. When the battery gets low, DEEBOT automatically switches to Recharge Mode and returns to the Docking Station to recharge itself. Turn on Continuous Cleaning function in ECOVACS HOME App. DEEBOT will automatically resume the uncompleted cleaning cycle when Continuous Cleaning is enabled. Also, DEEBOT may be unable to reach certain areas blocked by furniture or barriers, so tidy up the area. Finally, the Docking Station might be too distant from the center of the house, so place it against the wall of a central room.
How to fix ECOVACS Vacuum Cleaner DEEBOT not cleaning at scheduled time?
If your DEEBOT isn't cleaning automatically at the scheduled time, it might be because the Time Scheduling function is cancelled. Program DEEBOT to clean at specific times using the ECOVACS HOME App. Also, ensure DEEBOT is switched ON and connected to the Docking Station to maintain a full battery.
Why does ECOVACS Vacuum Cleaner DEEBOT miss spots or repeat areas?
If your DEEBOT misses cleaning spots or repeats cleaning areas, it could be due to a few reasons. The cleaning cycle might be interfered with by small objects or barriers on the floor, so remove any obstructions to ensure cleaning efficiency. DEEBOT will automatically clean the area missed, please avoid moving DEEBOT manually or block the path during the cleaning cycle. DEEBOT may also be working on slippery polished floors, so ensure the floor wax is dried before DEEBOT starts cleaning. Additionally, DEEBOT might be unable to reach certain areas blocked by furniture or barriers, so tidy up the area. Finally, the TrueMapping Distance Sensor might be blocked, so remove any obstructions.
What causes ECOVACS DLX13 Vacuum Cleaner DEEBOT to get stuck?
If your DEEBOT gets stuck while working, it might be tangled with something on the floor, such as electrical wires, curtains, or carpet fringing. DEEBOT will try to free itself. If it is unsuccessful, manually remove the obstacles and restart. Alternatively, DEEBOT might be stuck under furniture with an entrance of similar height. Please set a physical barrier, or set a Virtual Boundary in the ECOVACS HOME App.
Why ECOVACS Vacuum Cleaner DEEBOT does not clean the whole area?
If DEEBOT does not clean the whole area, it might be because the cleaning area is not tidy. Remove small objects from the floor and tidy up the cleaning area before DEEBOT starts cleaning.
Why do ECOVACS Vacuum Cleaner DEEBOT Side Brushes drop?
If the DEEBOT's side brushes drop out of place during use, it's likely because they are not correctly installed. Make sure the Side Brushes click into place when installing.
What to do if ECOVACS DLX13 Vacuum Cleaner DEEBOT is stuck with OZMO Pro?
If your DEEBOT gets stuck when cleaning with OZMO Pro installed, it may have difficulty climbing over obstacles. Please assist DEEBOT if there is a problem.
General| Brand | ECOVACS |
|---|---|
| Model | DLX13 |
| Category | Vacuum Cleaner |
| Language | English |
Covers essential safety guidelines for operating the appliance, including child safety and environmental considerations.
Details electrical safety measures, handling of power cords, and precautions for cleaning and maintenance.
Addresses fire hazards, battery handling, disposal, and radio frequency exposure requirements.
Instructions for enabling and disabling the Wi-Fi module on the DEEBOT.
Information on the correct and environmentally responsible disposal of the product in the EU.
Details the ingredients, usage duration, and important cautions for the air freshener capsule.
Lists all the items included in the product package.
Illustrates and labels the main components visible on the top of the robot.
Illustrates and labels the components located on the bottom of the robot.
Diagrams and labels for the parts of the auto-empty dust bin.
Diagrams and labels for the main components of the auto-empty station.
Illustrates and labels the top and bottom sections of the auto-empty station.
Description and notes regarding the OZMO Pro oscillating mopping system.
Guidance on preparing the environment for optimal cleaning performance.
Recommendation to use the ECOVACS HOME app for enhanced features.
Details the necessary DEEBOT, mobile, and network requirements for Wi-Fi setup.
Steps to begin operating the DEEBOT for the first time, including app setup.
Instructions on how to pause the robot's operation and wake it up.
Procedure to send the DEEBOT back to the Auto-Empty Station for charging.
Steps for adding water and attaching the disposable mopping pad for the OZMO Pro system.
Guide for installing the OZMO Pro system and initiating a cleaning cycle.
Steps for installing the air freshener capsule and enabling the feature via the app.
Provides recommended frequencies for maintaining robot parts and replacement intervals.
Instructions for cleaning and maintaining the OZMO Pro system and the auto-empty dust bin.
Detailed steps for cleaning the main brush of the DEEBOT.
Instructions for cleaning the side brushes of the DEEBOT.
Guidance on cleaning the auto-empty station, including pins and emitters.
Steps for disposing of the used dust bag and installing a new one.
Instructions for cleaning the dust evacuation tube and other robot components.
Explains the meaning of different indicator light patterns on the DEEBOT robot.
Details the status indicated by the light patterns on the Auto-Empty Station.
Solutions for issues related to charging, returning to the station, and getting stuck.
Addresses problems with cleaning efficiency, missed spots, and scheduled cleaning failures.
Solutions for Wi-Fi connectivity problems and issues with reservoir or brush fitment.
Troubleshooting steps for when the auto-empty function fails or does not initiate.
Solutions for problems concerning debris in the container, base dirt, lack of fragrance, or abnormal noise.
Details the product model number, rated input voltage, and current.
Provides specifications for the auto-empty station, including input, output, and frequency bands.
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