11
Troubleshooting
Follow the troubleshooting guide below to resolve common issues.
My dehumidifier does not dry the
air.
There is insufficient time to
dry.
Run the unit for a longer
period of time.
The air intake or exhaust
vents are blocked.
Make sure there are no
towels, curtains, or furniture
blocking the front or back of
the unit.
The humidity control may not
be set low enough.
Lower the desired humidity
setting.
There are open windows or
doors.
Close all windows and doors.
The room temperature is too
low (below 41°F).
Increase the room
temperature.
There is a kerosene heater or
other device giving off water
vapor in the room.
Remove any device
producing water vapor.
Frost appears on the coils.
The dehumidifier has an
auto-defrost feature.
My dehumidifier is not
functioning at all.
The unit is not receiving
power.
Make sure the unit is plugged
in.
There is insufficient power.
Move the unit to another
outlet. Check your circuit
breaker. (Refer to the rating
label on the back of the unit
to determine the Amperage
draw.)
The water bucket is full.
Drain the water bucket and
restart the unit.
The water bucket is not in the
proper position.
Remove the bucket and
reinsert it.
The control panel is not
functioning.
If no indicator lights turn on,
contact customer service.
My dehumidifier is making a loud
noise.
The air filter is clogged.
A foreign object has jammed
the fan.
Shut off the unit and remove
the object from the fan.
The floor below the unit is
uneven.
Move the unit to a level
surface.
My dehumidifier is making a
continuous metallic knocking or
pinging sound.
The unit may have been
shipped on its side.
Shut off the unit. Let the unit
sit on a level surface for at
least 24 hours and restart.
The compressor is damaged.
Contact customer service.
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